Sheri H.
Ease of return was better than I ever…
Ease of return was better than I ever expected! All done via email, but still seemed like a personal experience.

Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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529 approved reviews, newest moderated first
Sheri H.
Ease of return was better than I ever expected! All done via email, but still seemed like a personal experience.
Ana A.
Excellent customer service from beginning to end. Answering my questions as a first time direct site customer. The dress is excellence. Beautiful brown which is the it color right now. Too bad it is not appropriate for this specific event. I will be visiting the site for sure in the future.
Martha Heath J.
Customer service has been tops, and delivery was exactly as advertised! Hadn’t tried on the garment yet, however.
Peggy N.
It is very easy to communicate and order with this company. The return policy is disclosed at the beginning and being free is advantageous. The only downside is there are limited petite options.
Taryn M.
I'm amazed by this dress.It has a train that's perfect size.Looks beautiful on wearing it to a Florida wedding which fits the venue perfectly.I have it on now and I don't want to take it off
ROSIE M.
Your dresses are beautiful, but they are not designed for the smaller women 5'1" and under height. Your dresses are made for very tall women!
HEATHER
I ordered a Mac Duggal dress online today and subsequently got 2 order confirmations for the same dress. I immediately called Mac Duggal and a very helpful man named Alex answered the phone. After I explained the issue to him, he quickly hung up and ran back to the loading dock. He was able to pull one of the two dresses just before it was loaded onto a FedEx truck to be shipped. He immediately issued me a refund for one of the dresses. i will never forget his going above and beyond to help me and the personalized care I received. You are so lucky to have him! Heather
Susan R.
The address you had was incorrect. The address was the same address as my credit card so it was not imputed incorrectly. Now my package is heading back to you. I have to wait until you credit my card to re-order. I have to start all over. Extremely frustrating.
Response from Mac DuggalJan 29, 2026
We’re so sorry for the frustration this caused — we completely understand how disappointing it is to be waiting for an order and have it delayed like this. Our records show the order was shipped to the address entered at checkout, but once the package is returned to us, we’ll be happy to issue a prompt refund so you can reorder right away. If you’d like assistance placing a replacement order or updating your address, our customer care team would be glad to help. Thank you for bringing this to our attention, and we truly apologize for the inconvenience.