Amy L D.
Customer service with this company is…
Customer service with this company is top tier! I trust the quality of the product and know if I have any questions or issues they'll be resolved.

Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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529 approved reviews, newest moderated first
Amy L D.
Customer service with this company is top tier! I trust the quality of the product and know if I have any questions or issues they'll be resolved.
Sandra T.
My first ever experience with this company and the last I was looking for a dress for a wedding guest first of all they sent me the wrong size I sent it back this beginning in February 2026. We’re going into March. I still have yet to receive my money I sent the dress back now they screwed me around with my money telling me rumors that my bank my bank my bank has nothing to do with this. I signed up with Shop/offerer even the manager just tell me anything. I’m so done with this company now I’m stuck for 300 some dollars nobody has money like that.
Response from Mac DuggalMar 16, 2026
We're sorry this situation has been frustrating. Our records show that a chargeback was opened with your bank, which means the payment is now being handled through the bank’s dispute process. Once a chargeback is initiated, the funds are removed from the merchant account and we’re unable to issue a refund directly. Your bank will be able to provide updates regarding the status of the dispute and when the funds will be returned.
TheBlondeBEe
Joanna and Alison in customer service helped with purchases and returns. They were very efficient, professional, and above all understanding.
Betty Rapaski Betty R.
The dress that I ordered is beautiful. Had to return one of the dresses, the return process was easy.
LINDA O.
I love their clothing. It's unique and beautiful. I ordered a dress for my rehearsal dinner. I needed to contact customer service, which was amazing. Efficient and responsive. I received regular communication about the status of my delivery. This company is great to deal with!
Eileen
Very understanding when trying to find the right gown.
Jeannine
Customer service was quick and helpful when I had a recent problem with my order.
Molly W.
Ordered two by mistake, they responded immediately to my request to cancel one and refunded me. Dress arrived in four days, good quality, good customer service.