CF M.
Great customer service
I worked with Alex regarding an issue and he was very helpful. I’m looking forward to receiving the replacement dress.

Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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529 approved reviews, newest moderated first
CF M.
I worked with Alex regarding an issue and he was very helpful. I’m looking forward to receiving the replacement dress.
Lone
Timely delivery with professional and forthcoming guidance when the dress did not fit. Thanks a lot
Odette R.
Just didn’t fit my style .
Response from Mac DuggalMar 30, 2026
Thanks Odette! Hope you'll come back and try again another time.
Janice
The dress was beautiful it just didn't quite fit. They accepted the return immediately and gave me a partial refund. I'm not sure why they didn't give me a full refund but it was better that nothing
Jodi
I had an issue with timing on a return and my situation was reviewed and Mac Duggal customer service made it right for me.
D.E.
The dress was beautiful and the fabric quality was perfection. Unfortunately it was just a bit too small in the bust area. The dress is for my daughter’s wedding. She loved it too but she felt it was too dark for a summer wedding. I would agree it looks much lighter coloured in the photo. It was very easy to return. I’ve already ordered a different dress in a larger size. I have one dress from Mac Duggall already and it’s perfect…which is why I was perfectly happy to order from them again.
Devon
Lovely dress although it was huge. But i couldn't see how the dress looked on me because there was a giant white ribbon running around the bodice and skirt that prevented it from lying correctly or for me to really view it's look. For a $400 dress, I should be able to see it on. I will never order from them again.
Response from Mac DuggalMar 30, 2026
Hi there, Thank you for your feedback — we’re so sorry to hear about your experience. The ribbon you’re referring to is intentionally attached to all of our garments as a quality and return-control measure, ensuring each piece remains new and unworn for every customer. That said, it’s designed as a loop and can easily be rotated to the back of the dress so you can properly see the fit and overall look from the front while trying it on. We understand how this may not have been clear, and we truly appreciate you bringing it to our attention. Your feedback helps us improve how we communicate these details to our customers. If you have any further concerns or need assistance, our customer care team would be happy to help. Warmly, Customer Care team
Ro Z.
Item received was not a good fit & it was a gracious return accepted.