Luxury ConfidenceAt Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Luxury Confidence (luxuryconfidence.com) has 789 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingIT & Communication · DOVER, Delaware
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IT & Communication · Wilmington, Delaware
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IT & Communication · Wilmington, Delaware
Excellent
IT & Communication · Wilmington, Delaware
Excellent
789 approved reviews, newest moderated first
Liliana
Timely response and very helpful, thank you
Response from Luxury ConfidenceNov 15, 2024
Hi Liliana, It’s fantastic to hear that you found our team responsive and helpful! Our goal is always to make things smooth and straightforward for all our valued customers. We are happy to help! ✨
Emma M.
I am not one to give reviews, but I could not pass up the opportunity to express my love for this company. Not only is their product amazing, but their staff is as well. When I ordered my first product from Luxury Confidence, Silvia reached out welcoming me to the family and offering any needed assistance. When I ordered more products, there was an issue with the delivery. I reached out to Silvia who took it upon herself to personally check with their fulfillment partner to figure out what was going on. She explained that the order was flagged and how to fix it. A few weeks went by and I still didn't receive my package, so I contacted Silvia again, giving her a different address to see if that fixed the issue. Another Luxury staff member, Rosa, emailed me saying that she will contact the logistics team and emphasized that she is committed to solving this issue for me. Not even a day later I received an email that my order is processed and is getting ready for delivery. I can not express enough gratitude for Luxury Confidence and their staff! I will without a doubt be buying more products from them.
Response from Luxury ConfidenceNov 15, 2024
Hi Emma, It means so much that you took a moment to share this! Hearing how much you love not only our products but also the team truly makes our day. We’re glad Silvia and Rosa was there to personally support you through the delivery hiccup and ensure your order was on its way. Customer care is our priority, and it’s wonderful to know that dedication came through for you! We’re excited to keep delivering products and experiences that you’ll love. Here’s to many more great moments with Luxury Confidence! 💖
Chloe B.
This product made my acne worse, not better. Their product was ineffective and a waste of money. When I explained to Customer Service, they gave me the run around and did not give me a refund as advertised.
Response from Luxury ConfidenceNov 11, 2024
Hi Chloe, We appreciate you sharing your thoughts. Our goal is always to ensure customers are well-supported, and we take your concerns seriously. Our team is dedicated to providing thorough guidance, and we make it a priority to help with everything from product usage tips to assisting with refunds as advertised. Rest assured, we will continue to assist you every step of the way, and your concerns will be addressed with care. 💕
Jo S.
Do not buy from this company. They do not respond to you as I’ve been trying to return the product for over 2 weeks and they keep trying to give me a discount to keep the product. The phone number does not work so no way to reach a live person. Only way to communicate is through email.
Response from Luxury ConfidenceNov 8, 2024
Hi Jo! Thank you for sharing your experience. We understand your frustration and we’re here to help resolve this. We couldn’t locate your order under the details provided, but if you could share your name and order number, we’ll make sure to look into it immediately and assist you in the best way possible. Feel free to reach out again with the info, and we'll be more than happy to get this sorted for you.
Happy C.
Love this product! Once a week, I use the pore vacuum appliance. I am always so amazed at how much gunk gets sucked out even after I have washed my face twice a day all week! I use the skin exfoliating tip for my cheeks and forehead. I have noticed my pores shrinking, and my skin is so soft and smooth. I am very happy with my purchase!
Response from Luxury ConfidenceNov 8, 2024
Hi there! We're so happy to hear that you're loving the product! It's amazing how much it can reveal, even after thorough cleansing. The way it’s helping shrink your pores and keep your skin soft and smooth is exactly what we aim for, and we’re excited to know it’s delivering such great results for you. Your commitment to consistency is inspiring, and we can't wait for you to continue seeing the benefits! Stay glowing! ✨
Helena R.
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH, AVOID. Firstly, their marketing is misleading and manipulative. If you do some research on these devices they are widely regarded as damaging to the skin. Secondly, I placed an order after being bombarded by their marketing, then emailed to cancel it a few hours later after doing some independent research and they ignored me for FIVE DAYS. After which they told me my parcel had already been shipped and they couldn’t cancel it. They sent me tracking which showed the parcel hadn’t been shipped yet but still would not cancel it! They then replied to my emails quickly for a bit always refusing to cancel it and give me my money back, then the parcel did get shipped and they started ignoring me again. They said I could return it at my own cost once it had arrived, to which I said I required a pre-paid return label as it was coming from CHINA and I had given them ample time to cancel it and not incur these costs. Over 30 emails later and I am still waiting for this label. I’m disputing the payment with my bank. WORST CUSTOMER SERVICE EVER. Don’t let them take your money.
Response from Luxury ConfidenceNov 7, 2024
Hi Helena, We appreciate you taking the time to share your experience. Our fulfillment process is designed to be as quick and efficient as possible, so orders are processed right after being placed. When you reached out, your order was already on its way, and while we did provide the option to return it upon arrival, it seems there may have been some frustration with the timeline. Upon checking, our customer service team has been working on this with you and has provided guidance on returning the item as agreed. We appreciate your patience. 💗
Ash
Great Customer Service
Response from Luxury ConfidenceNov 5, 2024
Hi Ash, We’re so glad to hear you had a great experience with our customer service! Providing top-notch support is a priority for us, and it’s wonderful to know we met your expectations. If there’s ever anything more we can assist you with, we’re here for you!💖
Brittany N.
Very satisfying to use
Response from Luxury ConfidenceNov 5, 2024
Hi Brittany, We’re so glad to hear that you’re finding the product satisfying to use! There’s nothing better than a skincare tool that feels rewarding each time you use it. Cheers to your continued enjoyment and glowing results! ✨