Luxury ConfidenceReviews of luxuryconfidence.com

I truly wanted to thank Rosa for her exemplary service in honoring my request and answering all of my questions in an extremely timely manner. It’s seems to be getting difficult of late to receive timely customer service if you receive any service at all. My experience with Rosa has been nothing short of amazing. Ty so much.

I have purchased products from here. When I had questions on the product, they were very quick to answer my questions. They gave me tips on how to make the products work better for me.

I trialled the product the second I got it, it's unfortunate I haven't experienced the same positive outcomes as other users. I do however know, products like these won't work for everyone. I tried using it in different ways, always steamed my face and tried both slow and faster motions on my skin, but im still getting bruises around my face even on the lowest setting. I've not seen an overall or gradual improvement. I wouldn't dream of leaving a bad review, i'm sure it is a great product and I totally see the value and benefits of it - it's unfortunately just not for me.  I decided to purchase this because of the money back guarantee. I've contacted the support team over the last 11 days, no response, but i can see responses to reviews here... Im not sure why this is happening. Can you please set me up so i can return the product and get a refund?

Aleyah was so personable with my concern and provided excellent customer care experience. She extended my purchase guarantee and provided me with many tips on how to properly use the kit for best results. The customer service response was also very timely.

I have pretty acne-prone skin, and since using this product, I have noticed a huge difference. I also struggle with acne rosacea around the nose, chin, and mouth, and since using this product, it has really helped with that. I was skeptical as I found out about this product through an Instagram ad that popped up, but I figured, "What the heck," and I have been happy with this product ever since! I also recently purchased a callus machine from these guys as well. I have not used that yet, but once I do, I will write another review.

The customer service was amazing. I needed to amend my order and they managed to make the change prior to delivery going out. I also had the refund within a few days. I haven’t received product yet looking forward to receiving it.

I really enjoyed Josh's quick and helpful responses. He was very understanding and provided me with all the information I needed to get my refund.

The product didn't work for the blackheads on my nose, which was why I made the purchase. I steamed my face, used the small nozzle as instructed. The tool does provide some suction so long as your face is damp. Just didn't work for my purpose. Reached out to Customer Service several times asking for return info. Have yet to get it from them as they are trying to get me to keep product which I think is poor business ethics and customer service. For this reason of not being straight forward and honoring the return policy, I'd caution doing business with them until they abide by better businesd practices. Below are conversations. They reached out to me after posting my original review, offering to refund the other 50%, if I removed the review. I understand, let me help you further! 😊 Here’s an easy option that might work well for you: we can offer a 50% refund if you’d like to keep the product, saving you the time and cost of returning it. This way, you can maybe gift this to a family member or loved one and you’ll avoid the hassle of shipping. Just let me know if this works for you, and I’ll take care of the rest. Thanks for working with us to find the best solution! On Thu, Nov 14, 2024, at 01:40 PM, R.wrote: I would like a refund On Thu, Nov 14, 2024, at 08:09 AM, Luxury wrote: Hi R!😊 Thanks for sharing your routine with me! Based on what you’ve mentioned, let’s add a few tips to really help unlock all the benefits of your device: Skin Prep: Steaming is perfect! For the best results, try a steamy shower for 10 minutes, as the extra heat can help open your pores. Blackhead Nozzle: For blackhead-prone areas like your nose and chin, use the small, round nozzle to focus on those areas. Metallic Nozzle: This one’s designed for sensitive skin and full-face use. Just make sure to keep it moving over your skin for a gentler treatment and avoid pimples. Post-Treatment: Rinse with cold water to close your pores, then apply a moisturizer to lock in hydration. We’ve also extended your guarantee to 180 days, so you’ll have more time to try these adjustments! And, if you’re happy with the results, we’d love to thank you with a free product of your choice. 😊 Check out our quick video guide Your satisfaction is our priority, so let’s keep in touch as you try this out, and I’ll be here if you need anything else. Enjoy your journey to glowing skin! On Wed, Nov 13, 2024, at 03:55 AM, R. wrote: 1.) How did you prepare your skin before using the device? Steam 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? I have the 4 nozzles you sent me. On Mon, Nov 11, 2024, at 05:15 PM, R. wrote: How did you prepare your skin before using the device? Steamed my face. 2.) Which nozzle did you use? All of them. If possible, could you send a photo of the nozzle(s)? No On Mon, Nov 11, 2024, at 04:54 PM, Luxury wrote: Hi R, I understand you’re considering a return, and I truly appreciate the opportunity to address any concerns you may have. Your satisfaction is important, and I’m here to ensure you get the results you’re hoping for. To better assist you, could you share what aspects of your order didn’t meet your expectations? I’d also like to ask a few questions to help us find the best solution: 1.) How did you prepare your skin before using the device? 2.) Which nozzle did you use? If possible, could you send a photo of the nozzle(s)? Your feedback is essential to us, and we’re eager to explore ways to improve your experience. I look forward to hearing from you and working together to resolve this. Best regards, Josh - Customer Care Support, Luxury Confidence On Sat, Nov 09, 2024, at 08:18 AM, Luxury wrote: Hi R, Just a quick note - our office will be closed for the weekend. We'll be back to assist you first thing Monday morning. Rest assured, we'll respond to all messages promptly when we return! 💫 On Fri, Nov 08, 2024, at 10:36 PM, R. wrote: Hello, I'd like to return this product. I don't find that it is good for removal of blackheads on my nose, which is the reason for the purchase. Thank you.