LuxmeryReviews of luxmery.com

Response from LuxmeryJun 19, 2024

Hi, We're delighted to hear that Jane's exceptional service left such a positive impression! At Luxmery, customer satisfaction is our top priority, and Jane exemplifies that commitment. We appreciate you recognizing Ikra's efforts in ensuring you had a positive experience. Her dedication to exceeding expectations is truly commendable. Thank you for choosing Luxmery! We hope you love your product and continue to have a positive experience with our brand. Sincerely,

Response from LuxmeryJun 18, 2024

Thank you for your positive feedback! We’re thrilled to hear that you love our shapers and that they effectively snatch in your waist. Your satisfaction is our priority, and we’re glad our product is meeting your expectations. If you have any further questions or need assistance, feel free to reach out. Enjoy your shapers!

Response from LuxmeryJun 18, 2024

Thank you for sharing your experience with Luxmery’s body sculpt product. We appreciate your feedback and are sorry to hear that the original product did not suit your needs due to your short torso. Sizing issues can be common, and we strive to meet our customers’ needs by offering replacements when necessary. We’re glad that our customer support team was able to assist you promptly. Your refund is being processed and should appear on your original form of payment within 5-10 business days. Thank you for your understanding and patience.

Response from LuxmeryJun 17, 2024

Dear Kathryn, Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a positive experience with Luxmery, from the speed of shipping to the quality of our products and exceptional customer service. Our team is dedicated to providing our customers with the best possible experience, and your kind words about going the extra mile truly mean a lot to us. We're a growing business, and your support is what fuels our success. We look forward to serving you again soon! Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear N, We're so glad to hear that Jane from our customer service team was able to assist you with changing your order! We understand that sometimes shopping decisions can evolve, and we appreciate you reaching out to us. It's fantastic to know that Jane was prompt and helpful in making the switch for you, ensuring your order reflected your final selections. We strive to provide a seamless shopping experience, and your feedback lets us know we're on the right track. Thank you for choosing Luxmery! We hope you love your new items. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear Liz, Thank you for your review and letting us know about your experience with a recent order. We sincerely apologize that you received a defective product. We understand how frustrating this can be, and we appreciate you reaching out to our customer service team. We're happy to hear that our service team was able to assist you quickly and efficiently. Our goal is to resolve any issues promptly and ensure your satisfaction. Thank you for your patience and understanding. We hope you'll give us another chance to show you the high-quality products and exceptional service we strive to provide. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Hi, We're delighted to hear that Jane's exceptional service left such a positive impression! At Luxmery, customer satisfaction is our top priority, and Jane exemplifies that commitment. We appreciate you recognizing Jane's efforts in ensuring you had a positive experience. Her dedication to exceeding expectations is truly commendable. Thank you for choosing Luxmery! We hope you love your product and continue to have a positive experience with our brand. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear Karen, Thank you for your honest feedback. We understand that sometimes clothes can fit differently than expected, especially after seeing them on models online. It's important to remember that everyone's body is unique, and what flatters one person might look completely different on another. The key is finding clothes that fit you well and make you feel confident. If you'd like any tips on finding the perfect fit or styling our clothes for your body type, please don't hesitate to reach out to our customer service team! We're always happy to help. Sincerely, The Luxmery Team