LuxmeryReviews of luxmery.com

Response from LuxmeryJun 17, 2024

Dear Myriam, We're so glad to hear that Jane was able to quickly resolve the mistake with your order! We understand that receiving incorrect items can be frustrating, and we appreciate you bringing it to our attention. Jane's prompt response and replacement solution are a testament to our commitment to customer satisfaction. We strive to ensure every order is accurate, and your feedback helps us improve our processes. Thank you for your patience and understanding. We're happy you had a positive experience overall and hope you love your replacement items. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear Latoya, We're thrilled to hear that Jane was able to turn your sizing mistake into a positive experience! We understand how important getting the right size is, and Jane's prompt action to fix your order is a great example of our commitment to customer satisfaction. It's fantastic that Jane went above and beyond the 48-hour timeframe and addressed your issue the same day. That level of service is what sets Luxmery apart. Thank you for highlighting Jane's efforts and for being a satisfied customer! We hope you love your perfectly sized items and continue to have a positive experience with Luxmery. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear Zee, We hear you loud and clear! It happens to the best of us – sometimes that "add to cart" button gets a little too tempting! We're so glad Jane from our customer service team was able to assist you quickly and professionally with your refund request. We understand that changing your mind can happen, and we appreciate your business, even if it results in a return. At Luxmery, we value customer satisfaction above all else. Jane's responsiveness and friendly demeanor reflect our commitment to making every interaction positive, even when processing refunds. Thank you for recognizing Jane's efforts and for your understanding. We hope you'll consider giving Luxmery another chance in the future! Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Dear Fiona, Thank you for leaving such a fantastic review! We're thrilled to hear that you had a positive experience with Luxmery, from the exceptional customer service to the quality of our products. It's our mission to provide both amazing products and a seamless shopping experience. Knowing we achieved that for you is truly rewarding. We appreciate you taking the time to share your feedback. It helps us continue to grow and improve. Thank you for choosing Luxmery! We hope you love your new items and look forward to serving you again soon. Sincerely, The Luxmery Team

Response from LuxmeryJun 17, 2024

Glad to hear you liked our quality, Adele! Sorry about the fit . Thanks for appreciating our easy return process & friendly service! We hope to see you back at Luxmery soon .

Response from LuxmeryJun 17, 2024

Thanks for the feedback, Nisha! Sounds like you might be between sizes. We recommend sizing down for a snugger sculpting effect. Feel free to reach out if you'd like to exchange for a Large!

Response from LuxmeryJun 17, 2024

Love to hear it! Thanks for the kind words about Ikra too. Happy customers are our priority at Luxmery!

Response from LuxmeryJun 17, 2024

Wow! That's incredible service from Luxmery Clare! Sounds like they truly went above and beyond to ensure your satisfaction. Free replacements even though you wore the items - that's amazing! Glad you found shapewear that feels great and a company that values you as a customer. They definitely deserve your loyalty!