LuxmeryReviews of luxmery.com

Response from LuxmeryJul 5, 2026

Hi Marie, We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We have received your concern and responded with available resolution options. Based on our conversation, you agreed to proceed with a 50% refund, and we appreciate your willingness to work with us on a resolution. We understand how disappointing this experience has been, and we're genuinely sorry that we didn't meet your expectations. Thank you for your patience, and if you have any further questions or need any additional assistance, please don't hesitate to let us know. We're here to help. Best regards, Luxmery Support

Response from LuxmeryMay 20, 2026

Hi Fran, We are so sorry to hear about your experience with the round neck thong bodysuit and the discomfort it caused. That certainly should not have happened, and we completely understand your frustration. Please email us at [email protected], and our team will be happy to review this further and provide you with available options. We appreciate you bringing this to our attention and look forward to assisting you. Best regards, Luxmery Support

Response from LuxmeryFeb 27, 2026

Hi Zee 🤍 I'm really sorry to read this, that’s definitely not the experience I want anyone to have with my brand. We’ve carefully checked our system but haven’t been able to find an order under the name Zee from Lebanon. It may have been placed under a different name or email. Could you please send us your order number at [email protected]? We truly want to look into this properly and help resolve it as quickly as possible. We take situations like this seriously and genuinely want to make things right.

Response from LuxmeryJun 17, 2025

Hi Kim, We are truly sorry to hear about your recent experience. We understand how frustrating this must feel, and I’d like to clarify a few things to help resolve this for you. While our main support channel is email, we do our best to respond as promptly as possible, usually within 24–48 business hours. I understand the wait can be inconvenient, especially when you're eager for a resolution. Regarding the 50% refund offer, please know this is typically provided in lieu of a return for certain items to save our customers the time and cost of international shipping. However, we always want to make sure you feel treated fairly. If you prefer a full return with a refund (minus shipping), we’re happy to guide you through that process. To help us resolve this for you, please reach out to our team at [email protected] with your order details. We'll be more than happy to assist you further.

Response from LuxmeryApr 3, 2025

Hi Sarah, We sincerely apologize for the delay in responding to your previous messages and for any frustration this has caused. Providing excellent customer service is our priority, and we truly regret that your experience did not reflect that. Please reach out to us directly at [email protected], and we will work to resolve this matter immediately. We want to make this right for you and will assist with your request as quickly as possible. Looking forward to your email so we can sort this out for you.

Response from LuxmeryApr 3, 2025

Hi KD, We sincerely apologize for any confusion regarding your order and shipping process. While we are a global company, we sometimes ship from our fulfillment centers in different countries to ensure faster delivery. We completely understand your concern and want to assist you right away. Please reach out to us directly at [email protected], and we will look into your order status and resolve this matter as quickly as possible. Looking forward to your email so we can make this right for you.

Response from LuxmeryJan 7, 2025

Hi Uju, We sincerely apologize for the delay in your shipment. We understand your frustration, especially with the holidays and your plans for gifting. We’ve emailed you the correct tracking details to help you follow the progress of your package. As per checking, it has been tagged as delivered. Thank you for your patience and understanding. If you need more assistance, please contact us directly at [email protected]