MegaBagReviews of luxemegabag.com

I had some questions before ordering and they responded same day. Love the bag and the cart attachment. Used it for a weekend trip to Miami and it held everything I needed.

I liked the idea of how organized and compact packing can be. I need a vacation so I can use my new bag!

Took this bag on a 5 day work trip and fit everything I needed without having to check anything. The compartments keep suits and shirts separate which meant no wrinkles when I got to the hotel.

Ordered without really reading everything so when it didn't arrive fast I was confused. Turned out it was a preorder. They explained and kept me updated so it was fine in the end.

Love the bag and the rollers make it great when I have to walk a distance. Wish I had this bag years ago!

I absolutely love ❤️ this bag. Thank you very happy customer.

I tried to cancel my order almost immediately upon placing it accidentally. All of the email correspondence I received from the company said that they had already processed and were ready to ship and therefore could not cancel the order. When I clicked on the link that they sent to show the processing, the order has not been processed or prepared for shipping. It took five weeks to arrive. Poor quality. Poor customer service. Impossible to deal with. It arrived two days ago, I have not opened it and I have asked for a return address and I’ve heard nothing from the company. I reached out to other people who had ordered the bag, they have clearly use the bag and have verified that it is aCheap imitation from China of a really good brand. Don’t waste your money. I have already sent you an email asking for your US address so I can return this to you. Such a shame it took getting a bad review on trust pilot for you to actually respond. I have sent you daily emails requesting the US address that you claim you have where I can return the bag. You have not responded to any of my emails.

would give customer service a zero if I could this had been going on since end of November 2025 I got a 2 emails in December saying they would look into problem, then nothing 1 reply on this website it is now March 20/2026 I email every 2nd day some reply, any reply would be good but NO nothing at all so am out the money for a bag with broken zipper ( broke 1st day) money for bungee cords to keep it closed while on vacation and money for crappy bag to get stuff home great thanks I check every day email /spam nothing it is not that hard to find me , reply to the email I sent I would love to escalate this but their address/phone is not found anywhere just emails that they dont reply to. this is the WORST CUSTOMER SERVICE ever DO NOT BUY THIS BAG I have checked email/spam everyday have no idea why you cant reply to emails I sent to your support and care email addresses and left information on your website so I have no idea where you are "supposedly sending these emails" once again here is my order number 3687341 from March 28/2025 all the information you need to contact me will be on that order