Carole S.
Arrived with a Broken Zipper
My suitcase took at least two weeks to arrive in a box that looked like it had been around the world—holes in the box and taped on the ends. The zipper on the bag was broken near the end on the front. I am so disappointed with this situation. The bag is very pretty denim but I don’t know if it will be able to travel with the zipper in such poor shape!!
Response from MegaBagFeb 23, 2026
Hi 🤍 First of all, we’re truly sorry this was your experience. That’s definitely not the standard we aim for. When handling a very high volume of orders, rare defects can occasionally happen and unfortunately, it seems you received one of those. While it’s uncommon, it can happen, and we completely understand your disappointment. You could have reached out to us directly we would have immediately sent you a brand-new bag at no cost, and there would be no need to return the damaged one. That’s part of how we take care of our customers. Please contact us via our customer support email listed on our website, and we’ll resolve this right away. We would truly appreciate the opportunity to make this right for you and once everything is properly handled, we’d be grateful if you would consider updating your review so that it reflects the full experience, including how we resolved it. We’re here and ready to help 🤍✨