LutherReviews of luthersales.com

Response from LutherJul 20, 2021

Hi Shaun, We apologize for your frustration but we are very transparent about our process. To ensure we did things right, I actually went back to the paperwork that was presented to you for signature and confirmed that we did in fact communicate in writing that the order would be processed after your payments commenced. Delivery can run a few weeks as I understand that Best Buy had to move the item you ordered to a local store for delivery to you. While I am sorry to see this negative review, I do not believe its warranted given that our process was consistent with the expectations laid out to you in the ordering process. Be assured, we do care and will continue to hold our team accountable for communicating our process. In this case, they checked every box. Feel free to reach out to me if you still believe we failed you. Eric Eric D Glickstein President

Response from LutherJul 16, 2021

Thank you Karen, love the 5-star review. Please know we appreciate your business and willingness to share your experience for others to see. Be assured we will continue to work hard on your behalf. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJul 16, 2021

Hi Missy, I share your frustration and deeply apologize for the delay. I know its not what you want to hear but the furniture industry is a victim of the supply chain issues that are impacting many manufacturers and retailers. I do know that our team has reached out to you with a recent update and be assured the behind the scenes I ma doing all I can to move this along. Sadly, I am somewhat limited until the product leaves the factory in route to our local last mile delivery agent. Please know we appreciate your patience and again our apologies for the extended delay as this is outside of our normal levels of world class customer service. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJul 9, 2021

HI Kmitra, Please accept our apologies for the delay. I do want you to know that upon receiving your review, I immediately followed up with my team and was told that your account rep was reaching out to you with an update. Like you, we are very frustrated by the delays covid has caused to the entire Furniture supply chain. I know that does not help you but I do want you to know we care and that we are doing all we can to apply pressure to the factory. Once we get you delivered, please let your account rep know as we would like to do a little something for you as our way of saying we are sorry. Thank you for your business and for the trust you place in us. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJul 8, 2021

Thank you Viola for your generous 5-star review. We are lucky to have clients like you who are willing to share their experience for others to see. Please know we appreciate your business and look forward to building longstanding relations with you and your family of friends and co-workers. The greatest compliment you can pay us is to refer your friends, family and co-workers to us. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJul 8, 2021

Wow Ree, what a great review. Your comments are genuine and heartfelt. I would love to know who you worked with on our team. We are blessed to have a team of selfless players who share a passion for customer service. Thank you for your business and for sharing your shopping experience for others to see. I do hope you will consider passing our name on to your family, friends and co-workers. No better compliment you can pay us, then referring us to your network of friends/family/colleagues. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJul 8, 2021

Love the review Anthony. Howard does an outstanding job for us. Your willingness to recognize his exceptional service is appreciated. These reviews really do matter to us as many potential clients turn to Trust Pilot before they decide to turn to us. We cannot thank you enough for placing your trust in us. We are lucky to have clients like you. Wishing you well, stay safe. Eric Eric D Glickstein President