Glen T.
i haven't ordered anything
i haven't ordered anything. i started the application but there was no place to inform my social security. since then i kept getting texts to finish my application. i went look at the many reviews and i looked mostly at the bad reviews. that alone told me not to do it. seems a lot of apologizes by eric and many excuses and not many fixes. so i'm not finishing the application. i have been with fingerhut for countless years and i will stay with them.
Response from LutherAug 3, 2021
Glen I am sorry for your frustration however, your experience seems to be isolated to you. Perhaps it's on your side? We receive hundreds of applications on a daily basis. Be assured if it was happening with any regularity you would see it in the comments on Trust Pilot. While I appreciate your comments regarding my propensity to apologize when we are at fault, your experience is much different then the supply chain challenges that are impacting the furniture and appliance industry nationwide. We have never been afraid to take responsibility. This in fact is why we believe our clients entrust us with their business. We remain extremely proud of our team and the 4.6 Trust Score which places us ahead of most every one of our competitors. Our passion for service is unwavering and while I am sorry for your experience and the chance to serve please know we remain committed to providing our clients with an exceptional customer experience. We believe the comments on Trust Pilot validate our 4.6 Trust Score. Wishing you well, stay safe. Eric Eric D Glickstein President