Liz M.
I ordered a quilt and shams but failed…
I ordered a quilt and shams but failed to update my shipping information. The product was on its way to my previous address as of yesterday. I spoke to Todd in Customer Service and he was excellent about everything. He stated he would check into it with FedEx and try to reroute it. He stated he would call me back the next day, which is today. He just called me and was able to get the product routed to my current address. He was probably the best Customer Service Rep. I’ve ever spoken to. Patient, thorough and professional. Thanks Todd and Lush Decor I will be back to shop again.
Response from Lush DecorMar 1, 2024
Thank you for taking the time to review the service I provided you Liz. I know it can be a little daunting using technology in today's word, and sometimes it remembers old addresses. I'm just glad I was able to help you and re-route your package to make sure you enjoy what you ordered. Please don't hesitate to call me if you want to order anything else to make sure it's right. Sincerely, Todd.