Tyler
Cheap quality Ultra Model
Ordered 3 of the Ultra models after loosing the previous Pro model, the Ultra models are of poor quality with annoying sound affects. Contacted Luminq support within days of receiving Ultra models as the first bottle was leaking out bottom where power button was, support replied within a couple days that they would look into the issue however it was weeks later when they finally answered back that it was normal. The screen stopped working on the first bottle end of December as well. The second bottle stopped charging mid December and is not working at all and was starting to leak out of the bottom like the first bottle after multiple uses. The thing that bothers me the most is the company LumiQ will not show my review on their site! Just stays in pending never giving others the opportunity to see real issues with the products! I wonder how many other low reviews are being hidden from their site!
Response from LUMIQJan 12, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns. Regarding the sound effects, these can be easily turned off in the settings menu if you find them bothersome. As for the droplets discharged from the bottom of the bottle, this is an intentional design feature that helps remove byproducts such as residual chlorine, ozone, and other oxidizing compounds generated during the electrolysis process. This ensures that the water produced is of the highest purity and safe for consumption. If you have a bottle that is not charging or functioning as expected, we kindly ask for a video demonstrating the issue. Once we receive this, we’ll gladly assist with a replacement or a return for a refund, as customer satisfaction is very important to us. We also want to assure you that reviews, both positive and critical, are important to us. If there is a delay in publishing, it’s likely due to the review process, but we welcome all honest feedback as it helps us improve. Thank you for bringing these matters to our attention, and please don’t hesitate to reach out so we can help resolve this for you. Your satisfaction is our priority, and we’re here to support you.