Mike H.
I had my Lumiq for 10 days… It Broke, they won’t refund me.
I had my Lumiq for 10 days, bought the upgraded model, paid $200 for it. It started to leak after using it for just 10 days. They wanted pictures and videos. They told me I need to mail it to them for them to review if it’s user error. It’s not, it’s just a terrible product. I also tested its PPM, not as advertised. Buyer beware. Who knows if I will Get a refund they are ignoring me, now.
Response from LUMIQJul 9, 2024
Dear Mike, We apologize for the inconvenience caused. After checking, we see that your LUMIQ™ ELITE bottle was delivered about 20 days ago. This model is equipped with an Automatic Self-cleaning mode, which cleans the bottle during the hydrogen generation process. There is waste water accumulating in the bottom part of the bottle that needs to be discarded about once a week, depending on usage. In case the bottle is defective, we will gladly replace or refund it. However, you are asking for a refund without returning the bottle. As a minimum requirement, we need a short video showcasing the leakage that does not stop after draining the tank, which is the issue you are unhappy about. We are confident in our product due to having zero cases of defective LUMIQ™ ELITE bottles. Regarding hydrogen generation, please note that due to generating very high amounts of molecular hydrogen, hydrogen testers may not show correct results. This is because they measure the ppb amount until saturation. If you want to test for hydrogen concentration accurately, please use MIZ blue drops. Thank you for your understanding.