LUMIQReviews of lumiqbottle.com

I ordered the bottle on November 10. It is now December 11. Customer service provide automated AI responses which have no updates or information related to shipping ETA. Bottle is shipped from China. Difficult to process refund when you have not received the product. Grave lack of concern shown by LUMIQ. I WOULD NOT RECOMMEND THIS PRODUCT OR COMPANY TO ANY LIVING HUMAN BEING. Still not sure when or if I will receive my order so that I can return it. Not looking forward to refund/return process.

The quality was not what was expected so i requested a return and provided the approval to do so. I sent the items back with tracking information and have not received a refund in over two months.

So disappointed!! This companies customer service has not replied to many emails with questions!

Bad customer service. They don’t take returns. Misleading customers. Product doesn’t do any good. Just another marketing gimmick. Company not trustworthy. They wouldn’t even send you the return shipment address.stay away

Do not waste your money, bought the lumiq ultra bottle, ordered 25/4/25 received the order within 7-10 days 1/6/25 the bottle stopped working, lumiq did send a replacement which was subsequently lost by the courier which I reported to Sophie from lumiq who just ignores multiple emails and now I’m $140 out of pocket, avoid at all costs.

I had a deeply frustrating experience with LumiQ and would not recommend ordering from them. They present as a North American company, but the product ships from China, a detail not made clear until after purchase. The delivery was handled by UniUni, and after the first failed delivery attempt do to a shipping address error (but the address was correct and straightforward), the package was sent to a warehouse. UniUni told me it would be reattempted in 24-48hrs but no second attempt was ever made. I waited a couple of days with no update on tracking. After that, I requested a refund from LumiQ. Once I did, the tracking number stopped showing any information, as if the order no longer existed. My next step, I opened a dispute with Visa because I had paid for something I never received, and neither the seller nor the courier was taking responsibility. LumiQ’s final reply was to deny the refund, claiming that because I asked UniUni to return the package (which I did after the failed delivery and long wait), and because it’s an international shipment with multiple carriers, the item may never reach them, (which really means they refuse to accept it) and therefore, they’re not responsible. They hide behind vague shipping policies, offer no transparency or resolution, and shift all blame to the consumer, and use intimidation (we will be countering the dispute) even though the product never reached me and the tracking vanished after I asked for a refund. A company that truly stands by its products would not operate like this. LumiQ’s Reply: "Kindly note that as you have requested UniUni to return the package, it will be returned to one of the shipping carrier's warehouses. As this is an international order, multiple shipping carriers are involved in the shipping process. For this reason, the packages that are returned to sender do not end up arriving to us. This was also mentioned in our policies. The policies have already been accepted by you before purchasing the bottles. As you have opened a dispute and did not act in accordance with the accepted policies, we will be countering the dispute."

Overpriced and not as good as comparable products on Amazon (which use glass instead of plastic). Ships from China, so it takes 2 weeks to receive and requires a container ship trip to get it to you. Return policy is for sh*t. I tried to cancel once I figured out it was shipping from China, but they said it was too late because they had already generated a shipping label or some BS. So I had to pay $40 to ship this back to the land of Communism and environmentally apathetic pollution. Funnily enough, I put the exact information they told me to put on the customs form, but the return package was rejected at customs. I had already requested my credit card to reverse the charge for this, so I got a refund without having to wait for them to get it back to me (they were going to hold on to my money for 3 weeks until the return came back to them). A few weeks later, I ended up receiving the return package. So, after paying for the return, I ended up getting this $180 product for $40. I have no guilt over this because this company and product are crap. After using this for a few weeks now, it has already broken down (I suspect this is because the LED screen was not fully secured into its port when I took it out of the box so water probably leaked into its circuitry). The LED and the lights don't work anymore - after just a couple of weeks!

Lumiq provides an address of Dover Delaware on their literature with no contact phone number. I received my Lumiq Ultra in late May after waiting an eternity for it to arrive here in Hawaii. It arrived and 10 days later the display on the bottom fails to illuminate. They charged my credit card back in April as soon as I purchased My order it turns out was from Shenzen China. While it worked for barely 10 days their infamous "NFT" display is garbage. Testing of the hydrogen water shows that you can barely produce 3000ppm of hydrogen and repeated cycles reach 5000ppm max. I dealt with "Sophie" regarding the lack of timeliness regarding the shipping and when it finally arrives it's dead in 10 days. It either gets replaced or I;m filing a credit card chargeback on my order and also a complaint with the Dept of Commerce and Consumer Affairs through the FTC.