Cheri
Ghosted by the company
I was looking forward to using the device; however, it only vibrated on two settings. I contacted the company and they very quickly responded. They requested I send a video of how the product was working (or not), which I did via Google Drive. After they reviewed they indicated that I had the plastic cover on it. I then removed the plastic cover and found that the device still only vibrated on two settings, which I reported. The next communication asked that I send a video, I explained that I had at least 10 previous communications and had already submitted the video. The response was that it wasn't received. I pointed out that the link was at the bottom of the email they were using to communicate. I've been ghosted since then, which was two days ago. I wasn't requesting a refund, just a device that worked properly. I would not recommend purchasing from this company. UPDATE In response to the ridiculous reply from the company, you requested a video showing how the device did not work, which I sent. I also detailed the issue in numerous emails. I did not ask for a second device for free, I asked you stand by your device and provide one that worked properly. I planned on returning the malfunctioning one but the conversation never got that far since you ghosted me without resolution. Apparently a device that doesn't work properly isn't "genuine criteria" for a replacement or assistance from customer service. I understand you stand by the decision not to ensure your device works properly nor provide good customer service, which again leads me to discourage people from purchasing it from your company. If you won't stand by your product and replace a defective one with a properly working one then no one should purchase from your company.
Response from LuminesceAug 17, 2024
Hey there, we saw your video and it did not fit the criteria as you kept not following our instructions! We cannot proceed as it fits the criteria of you wanting an extra one for free, rather than fitting the criteria of genuine issues. Sorry but we stand by this decision.