LuminesceReviews of luminesceglow.com

These guys are crooks. My mom ordered a LED mask for me for Christmas and I didn’t need it. They were very responsive at first in “processing” her return. Then when I actually went to the post office to return it, it says it got delivered (on Jan. 21) to the address they told me to send it to, but we have still not received a communicative email that it’s in the process of a refund, NOR has she received her refund. DO NOT ORDER AND FROM THEM!!! They do not deserve to remain open!!! TERRIBLE PEOPLE!!!

Please don’t buy it doesn’t charge. I thougjt I had broken my devise so I purchased a 2nd and I also purchase as gifts and they don’t charge. Luminesce is a Big Rip Off!!

This has been a horrible experience. Not only did it take a month to receive my hair device, the serum I paid for was not delivered and customer support is not responding to any of my emails. What they are doing to paying customers is absolutely illegal, I'm not the first scammed from this company, but I hope I'm the last. I will be escalating to different avenues. They no longer have a working website- total scam.

I bought this product because of all the exaggerated publicity on my Facebook feed. When I received it, it was working fine. I can’t say it didn’t work for me because I haven’t used it often since I have a very busy schedule but I used it few times on weekends. So on this particular day, December 27, I tried to use it but didn’t vibrate on my face touching the skin as it is supposed to so I thought it needed to be charged. I plugged it to charge. Then I tried to use it again. The lights changes and it looks like it is fully charged but it doesn’t work.

If I could give less than a star I would, the red LED light stopped working first week in. Very finicky and didn't work.

I received this as a present and didn’t open the package for a few months. I recently opened and used it twice before I had problems charging the device. It won’t hold a charge for more than a few seconds. So disappointed after reading the reviews. I’m not even going to waste my time seeking a replacement.

I've had my facial Sculptor ONLY 30 days and it refuses to recharge.

Had a different brand and it quit on me. I bought the Luminence and it wasn't 2 months later the EMS stopped working and the heat option. I set in my drawer for a few months and took it out and charged it. Nothing but s slight hum. Another one in the trash. It's a shame you can no longer get a good product that will last anymore.