LumiMedsReviews of lumimeds.com

I ordered my medication and there was a hiccup at their pharmacy. Jay Fajardo (staff / cs) quickly responded and helped to reorder the correct item and it was shipped overnight. I'm always nervous when working with agents remotely but Jay ensure I everything would be taken care of and he delivered. I appreciate this type of customer service.

Tim helped me push my order through fast and I was not even expecting that level of service. I like the attitude of lets get it done now… very curteous too.

Tim was very helpful and knowledgeable and was able to answer all of my questions

I had issue at first then Jessica quickly and effectively helped me with my order and now just waiting on approval. And I’ll let you know how it goes after I receive my first shipment. Thanks again Jessica.

I have finally found an amazing company that provides amazing results! I struggled for months to find good quality medication and I finally found it with lumimeds. Thank you lumimeds for making this possible with amazing, affordable pricing and honesty all the way!!

Tim was amazing and so patient he walked me the whole process Thank you so much

Updated: This company only responded after I posted my original Trustpilot review and threatened to take action. I received a call from Zara, who gave multiple excuses and said she’d “try” to issue a partial refund after talking to her supervisor. That was last Thursday, and it’s now been a week with no response. They completely ghosted me. I emailed again yesterday, explaining that if I didn’t hear back, I’d report LumiMeds to the FDA's MedWatch for misleading practices, the FTC, and my credit card company. They still chose to ignore me. I’ve now had to move forward with making official complaints causing me more stress and time wasted. It’s worth noting that LumiMeds was already warned by the FDA on September 9, 2025, for providing false or misleading information on their website about GLP-1 medications and their FDA approval status. That warning shows a clear pattern of deceptive business practices and a lack of transparency with consumers. At this point, it’s obvious LumiMeds doesn’t care about its customers or taking accountability. The lack of follow-up and honesty says everything you need to know about how this company operates. Save yourself the headache and go with any other company. **Update Part 3 10/20/25. - Your reply still doesn’t address the main issue. You’re claiming the prescription was “approved and processed,” but it was your company that changed the formula to include B12 without my knowledge or consent. Approval on your end is not the same as authorization on mine. For accuracy, my intake form contained 100% correct information. Just because I choose not to have additives like B12 in my medication doesn’t mean it’s an allergy — it’s a personal health choice, and one that should have been respected. You also failed to follow up on the partial refund that your representative, Zara, said she would “try” to get approved. I was never contacted again and received no update on the outcome of that refund request. Instead, you ignored my messages completely. Also worth noting, you tried to have my review removed by reporting it as “defamatory”, which was false. Everything in my review is documented, factual, and supported by written communication and public records — including the FDA warning letter issued to LumiMeds on September 9, 2025, for misleading information about GLP-1 medications. It’s clear you’re continuing to avoid accountability rather than resolving the situation. Since you’ve chosen to misrepresent this again, I’ll be continuing to pursue this through other official channels, including my credit card company, the FTC, and the FDA’s MedWatch program.

Great customer service from Lumimeds, Tim helped me complete my order setup.