LumensReviews of lumens.com

Ridiculously difficult to deal with. Like navigating a labyrinth. An item ordered on November 30th 2025 arrived broken this week. Tried to cancel but was put off by process. Now, not only was wrong color but also broken. You need to hire a lawyer to review the return policies.

Lumens.com is very unreliable company. Website promised shipping in 3 days, but that was false. When the order was delayed, the only solution was outrageously expensive expedited shipping ($1,000 next day, $700 for 2 days). Do not order here if you have any deadline.

Lumenlights stole my money, did not deliver the product do not use this scamming company

Tried reaching out to customer service twice and no response. The light was delivered in the manufacturer's box only, with no outer box for protection or padding inside the box. The box was very crushed and partially open because it had only been secured with one piece of tape. I would expect a lighting company to take more care in packing and shipping their products. Parts may be missing, lamp may have internal damage -- it clearly was very banged up in transit. I don't want to test its functionality because I don't want it to be considered as having been "installed" per the return policy. I can initiate a refund from the order, but the return policy also indicates that "refunds will not be issued for items that are damaged due to improper return packaging." I don't think I should be expected to return the item with better care than it was sent to me. But I don't want to risk not getting a refund if I send it back. First attempt to contact customer service generated auto-reply that said they would get back to me in one day, but it has been a week. Tried again and no response whatsoever.

TWO CANCELLED ITEMS, no explanation I jumped on an “unboxed” clearance sale and bought and lamp and chair, final sale. One week later, I received a note that the items were unavailable with no explanation. Customer service says maybe someone clicked on (two wildly different items) at the same time. But really - a point of sale error should result in a more immediate message to me, not one week later. And I do not trust that a lamp and unrelated chair were clicked on within minutes of the sale, right before I clicked “buy.” Have been a Lumens customer for years- my home and yard are filled with chairs, couches, tables and lighting I had shipped up to Northern California because I liked their stuff so much. I had my architect open an account so we could use them during a remodel last year. But I will never use them again. This weird incident and ridiculous explanation makes no sense, so now I do not trust them. Another strange thing is that I have a tracking update for the chair AND the lamp, although I have received 5 emails just today about how the orders have been cancelled.

Cheap plastic rubbish totally unlike the website. Avoid these scammers.

This review isn't about the product itself, but rather my experience with Lumens, a company that misled its clients by guaranteeing a price match but ultimately failed to honor it. I sent multiple emails, provided a link to a competitor's website, and submitted a screenshot showing the same item at a lower price. Unfortunately, they completely ignored my efforts. Had I known I would be treated this way, I would have purchased the item from another retailer at the lower price. I initially trusted Lumens to uphold their price match promise. It's disappointing and frustrating. They should remove this guarantee from their website and stop misleading customers!

I placed an order for two lamps on 11/25/25, but then found out they were backordered. I called on 11/29/2025 and asked to cancel the order, and I was told it would be canceled and I'd receive confirmation in 3-5 days. But on 12/9/25, I received an email with a shipping date—so I emailed Lumens and again requested the return. They replied that it was too late to cancel the order, but they'd set up a free return. After receiving the item, I emailed on 12/21/2025 to request a return label. A Lumens rep told me I'd receive the label in 24-28 hours. It hadn't arrived by 1/11/2026, so I emailed again, and the label was provided that day. I shipped back the items on 1/31/2026, and they were signed for at the warehouse on 2/4/2026. I didn't receive a confirmation of the return or a refund. I emailed on 2/14/2026 to request both, and I have yet to receive any sort of reply from Lumens. UPDATE: Lumens response to this review is COMPLETELY UNTRUE. It is now March 10th, and I still haven't received a refund. I called on March 2nd and talked to a rep, and he told me that the refund wasn't processed because it was marked as canceled in their system. He said he reached out to the accounting department, and I would receive a refund in three to five business days, but I still have not received it yet.