LumensReviews of lumens.com

Response from LumensMay 19, 2026

Hello, I understand this situation has been very frustrating, and I’m sorry we have not been able to locate the information you were hoping for. After thoroughly searching our system, I was unable to find any customer account or order associated with the email address and phone number provided. At this point, we strongly recommend reviewing your receipt or confirmation email carefully to verify which retailer the purchase was made through. There are several companies with names similar to lumens.com, which can understandably create confusion. We also recommend checking your bank or credit card statement, as the merchant name listed with the charge may help identify the correct retailer and provide the appropriate contact information. While I know this is not the outcome you were hoping for, I do want to be transparent that we have no record of this purchase within our system. I sincerely hope you are able to connect with the correct retailer and get this resolved quickly. We wish you the very best moving forward. Best regards, Kate Lumens Customer Experience [email protected] (877) 445-4486

Response from LumensMay 15, 2026

Hello Caleb, I’m sorry for the frustration and appreciate your patience while this is being resolved. I did want to let you know that our agents aim to under promise and over deliver whenever possible, which is why timelines may sometimes be communicated conservatively to avoid setting unrealistic expectations. At this time, your order is currently pending refund processing. Once completed, the funds should appear back in your account within the next few business days, depending on your bank or financial institution’s processing time. Additionally, there is no need to return the lamp, and you may go ahead and dispose of it at your convenience. I understand waiting for a refund can be frustrating, and I appreciate your continued patience. Please let us know if you have any additional questions in the meantime. Best regards, Kate Customer Experience

Response from LumensMay 18, 2026

Hello Jessica, Thank you for reaching out to us. We were unable to locate an order associated with the email address or phone number you provided. It’s possible that the purchase may have been made under a different set of details. Additionally, there is also a company called lumen.com (without the “s”), which can sometimes cause confusion due to the similarity in names. We recommend checking your receipt to confirm the correct business and any associated contact information. If you’re able to provide any additional details—such as an order number, alternate email, or billing name—we’d be happy to take another look. Please let us know how you’d like to proceed. Best regards, Kate Lumens Customer Experience

Response from LumensMay 18, 2026

Hello Keith , Thank you for reaching out to us. At this time, we do need some additional information in order to locate the order in question. If possible, please provide the email address, phone number, order number, or a description of the item purchased so we can further investigate. Once we have additional details, we’ll be happy to continue looking into this for you. Best regards, Kate Lumens Customer Experience

Response from LumensMay 12, 2026

Hello Lori, I’m sorry for the frustration you’ve experienced while trying to locate your order information. Unfortunately, I was unable to find an account or order associated with the email address provided. I also searched our website, lumens.com, for an item called the “Ultimate Cooking Set,” but I was not able to locate a product by that name on our site. There is also a company called lumen.com (without the “s”), which can sometimes cause confusion due to the similarity in names. I understand how frustrating this situation can be, and I truly hope you’re able to find the correct retailer and get this resolved quickly. If you happen to have additional details, such as a receipt, order number, or a different email address, we’d still be happy to take another look. Best regards, Kate Lumens Customer Experience

Response from LumensMay 7, 2026

Hello Linda I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers. I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com. It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion. Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent. Best Wishes Kate Lumens Customer Experience

Response from LumensApr 30, 2026

Hello Derrick, I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers. I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com. It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion. If you’re able to provide a description of the item you purchased, I’d be happy to take another look and see if there’s anything further I can do to assist. I truly hope you’re able to locate your order details and get this resolved quickly. Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent. Best Wishes Kate Lumens Customer Experience Hello, I understand this situation is frustrating, and I’d like to help resolve it as quickly as possible. To assist in locating your order, could you please provide the item number or a description of the item you purchased? With a bit more detail, I’ll be able to investigate further and work toward a solution. Thank you for your patience, and I look forward to your reply. Best regards, Kate Lumens Customer Experience Hello, Thank you for reaching out to us. We were unable to locate an order associated with the email address or phone number you provided. It’s possible that the purchase may have been made under a different set of details. Additionally, there are several companies with similar names, so we recommend checking your receipt to confirm the correct business and any associated contact information. If you’re able to provide any additional details—such as an order number, alternate email, or billing name—we’d be happy to take another look. Please let us know how you’d like to proceed. Best regards, Kate Lumens Customer Experience

Response from LumensApr 27, 2026

Good morning, Ashley. Thank you so much for taking the time to share your positive feedback. We’re delighted to hear that you had a great experience. Your kind words truly mean a lot to our team and motivate us to continue providing the best service possible. We’re grateful for your support and appreciate you choosing us. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Kate Lumens Customer Experience