LumensReviews of lumens.com

Horrible and very much a damn scam

On April 17th, I ordered Lumen Ultimate All-in-One Cooking Set (20-piece Kit) - Red SKU: 15609095520639 - USD 17.49 and Lumen Ultimate All-in-One Cooking Set (20-piece Kit) - Blue SKU: 1560909552063. The first issue was they charged me an additional $7.99 of shipping protection which I did not order. I emailed support but no one responded. Then I received an email from a James claiming to be support and he will be assisting me with my concerns. James sent that one email and then I heard nothing else. I continued to send emails asking where was my order or send my refund. No response. They kept sending me updates claiming to send information about the shipping, these were bogus emails. I got one email stating that they attempted delivery but could not gain access to my building. I live in a private house, package could have been left by front door or garage. Then I got a shipping update claiming they attempted again but no one was home, they need a signature to deliver. I emailed again advising I live in a private home and package can be left by door. I received a last email that stated package was delivered and if I did not receive it they will contact the courier for me. I received no such package. It is apparent this company are fraudsters and scammers. LUMEN May 28 Sharon, temporary disruption The local depot is experiencing a temporary disruption. Deliveries in the area are delayed. 📦 Operational Disruption The local depot is experiencing a temporary disruption. Deliveries in the area are LUMEN May 26 Sharon, delivery delayed – high volume Where is my order? Please refund my money On Monday, May 25, 2026, LUMEN wrote: High delivery volumes have caused a backlog. Package in the queue, dispatched ASAP. 📦 LUMEN May 22 Sharon, package back at correct facility Package returned to the correct depot. New delivery scheduled. 📦 Back at Facility Package returned to the correct depot. New delivery scheduled. 🕑 Next update: in 1–2 days Hi Sharon, your order LUMEN May 17 Sharon, delivery attempted – access issue You people are lying scammers. There is no building code; this is a private house. Refund my money On Sun, May 17, 2026 at 8:01 AM LUMEN wrote: Unable to access LUMEN May 16 Sharon, delivery delayed – vehicle issue You people say the same thing to everyone. Please refund my money On Sat, May 16, 2026 at 2:30 PM LUMEN wrote: Vehicle breakdown during delivery. Package returned to LUMEN May 15 Sharon, delivery attempted You people are lying scammers. I was home all day and no one attempted to deliver any packages. I had a package delivered from Temu yesterday with no delivery issues. I am in a private home, you do not Current email Hello Sharon Harris, My name is James, and I will be personally taking care of your request today. First, I want to reassure you that your order on LUMEN placed on 4/17/2026, 11:14:12 PM, has been successfully received and is being processed. You can find your order confirmation here (If the link does not work, please COPY and PASTE it directly into your browser's address bar.) For your convenience, here is your personal tracking link with your information pre-filled, so you can access your order tracking and updates in just one click: (If the link does not work, please COPY and PASTE it directly into your browser's address bar.) Here is how to track your order manually, step by step: - 1) Head over to our tracking page: 2) Enter one of the following into the search field (any of them will give you full access to your delivery updates): - - ● The email address you used when placing your order - ● Your order number, found in your order confirmation email - ● Your tracking number, sent to you in your shipping confirmation email

I've been trying to get a cat tree I saw on tik tok since March but have gotten the runaround...no product and cannot get their customer service to reply or find a way to get a refund

This company has got to be a scam. I have sent several emails that they. Haven’t replied to. I ordered an item May 1. It’s May 29 I still haven’t received it. I have been following the tracking info. That’s where the sketch comes to play. The updates are no one available at the home - I was. No one came to my door. Then the delivery truck broke down. Then an update stating incorrect access code. I don’t have an access code I am in a single living home in a non gated community I can’t believe I even purchased through this place I’m smarter than this so I thought

I ordered the 20 piece cookware in April.never gotten it. Can’t track. I have order number. Receipt and all correspondence on my part. They did email me 2 times telling me it was out for delivery and I never received. I turned in to Better Business Bureau.

Order #L3308992 - March 7, 2026 TL;DR: Ordered a $700+ Herman Miller lamp in March. Arrived broken. Three months later: no lamp, no refund, and a refund policy with no published deadline so they can never technically be “late.” Buy direct from the manufacturer instead. Read their returns policy carefully before you buy. Lumens does not commit to any specific refund timeframe — their policy says only that refunds will be issued “after the item has been returned and inspected.” No days. No weeks. No deadline. That vagueness is not an accident, and here is what it looks like in practice. I ordered a Nelson Cigar Lotus Floor Lamp (Herman Miller, ~$700) in March. It arrived broken. First failure: the replacement. Lumens’ own damaged-goods policy says “in most cases, we can order a replacement at no charge as soon as the damaged item is picked up.” I reported the damage the day of delivery. A replacement was “submitted.” Then — nothing. For a full month I waited. No replacement ever shipped. No proactive update. Every piece of progress required me to chase. After a month of that, I gave up on the replacement and asked for a refund. What followed: • Return authorization issued (Return Authorization: LR-308936), but the promised shipping labels did not arrive. Was told they would come in a couple of days. Waited a week. Nothing. • Called again. Labels appeared the same day — supposedly “stuck in a queue.” • Shipped the lamp back May 1. Warehouse confirmed receipt May 4. • Called May 9. Was told the refund would be issued within 10 business days of warehouse receipt — i.e., by May 18. • May 18 came and went. No refund. • Contacted Lumens today, May 20 (16 days after warehouse receipt). Rather than acknowledge the broken commitment, the agent told me they had “just submitted the request right now” and asked for another 3–5 business days. Translation: nothing was ever submitted after my May 9 call. The clock was being quietly restarted on me. Notice the asymmetry. Lumens publishes a concrete 8–10 business day timeline for filing carrier claims (which benefits them). They tell you exactly when your order ships and arrives — down to the day — because that is when they want your money. They become vague about timing only when it is their turn to pay you back. A policy with no refund deadline means they can never technically be “late.” Every escalation becomes a negotiation rather than the enforcement of a rule. You are not holding them to a commitment; you are asking for a favor. One more thing worth knowing: if your item arrives damaged and you choose a refund rather than a replacement, Lumens’ policy deducts the return shipping from your refund — even though the damage was not your fault. Damaged-on-arrival should be on them, not the buyer. The lesson: if you want a Herman Miller piece (or anything premium), buy directly from the manufacturer. The Lumens markup buys you nothing — not service, not accountability, not even basic execution on the policies they publish on their own website. Filing a credit card chargeback and a BBB complaint today. I shouldn’t have to.

I wish i can give them a 0 for a review, I ordered a 20 piece pot set and i have not received my package, i sent an email in regards to my order and then someone by the name of James emailed me back and said order is still processing and since then i have been sending multiple emails about my order and have not heard anything regarding my order, and no response, and each time i track my order it says something different, order was attempted, wrong zone then went back to depot, then when try to deliver something was wrong with the label, the on the last tracking order it says it was delivered and i still have not yet received an email on who delivered my package and where is it, i want my refund if they cant get my shit right

My name is Casie Breaux and I ordered two couches and they were not delivered to me the delivery people keep giving me the runaround and so do the people at the store so Kate has been asking me for what email addresses and phone number is on my my orders and my name there my name is at the top and one order email address is kaycee856.fu. @gmail.com and that one was ordered on April 6, 2026 of course in case you ask me that dumb shit no the other one the other ones email is hiimkaycee42. @gmail.com and that one was ordered on March 25th OK not the phone number on them should be 337-561-2034 should be the phone number is on both of those orders I've been trying to answer you but it wouldn't let me why don't you just email me directly those are my email addresses they just told me I couldn't send an email address in this letter in this whatever so I spaced it out I hope you understand if you don't you need to give me a way again in touch what you do because I cannot edit my reviews it doesn't allow me to