LumensReviews of lumens.com

Skip Lumens and order directly from the manufacturer. I was missing part of my order and the response was that it takes 7 days to process the replacement and then shipping. My renovation will now be delayed. For my future orders I will skip Lumens. Highly disappointed in the customer service.

I have been a customers for a few years. My last purchase was a pair of vanity sconces Jaren by Alder and oak (which is Lumens exclusive). What I received was Niagara by Matteo lighting, which looks exactly the same. The difference is that you can buy it elsewhere and cheaper. While I have already received my order, on the website my order maintains the status “shipped” or “expected to ship”, thus I cannot perform any actions with it. I wrote an email to lumens customer service about the price match, but received no response. I called them too, and they confirmed that Alder and oak lamps and Matteo Niagara are the same things, but the lady told me that they don’t price match Lowe’s, Home Depot or Wayfair, or else - only an autorised dealer. Nothing of this nonsense is mentioned on their website. The return is at your own expense, plus my order is not marked as delivered. They know that the contact form in their site doesn’t work, and they don’t care. Once you have an issue with them, you’re on your own. I am very disappointed by Lumens. They invent their own”brands” which are just renamed products by other companies, and sell them at higher price. If you’re going to buy anything from Lumens I advise you to do an image search first, to make sure you won’t get scammed. My order number L3442494 Update as of June 30: I sent another email to Lumens with a link to another distributor, which I found on the official website of the maker (though still got no response on my email). They have issued me a price match refund.

I ordered a bistro table in August and it arrived in September and UPS was the delivery method. Can't complain about that, however when the handyman attempted to put it together yesterday, the pole was incorrect and not for a bistro table, but a counter table. I contacted Lumens yesterday and a rep was supposed to contact me yesterday but did not. I called today and someone was to email me with the new number and status. One should not have to jump through hoops to place a return and get the proper parts. I will not utilize Lumens in the future, especially since the handyman will have to make another trip and another expense. And now 10/3 they are requesting a photo, which was sent. The rep I talked to originally, said the item would be received in 3-4 days. Not true when they are requesting a photo on 10/3/25. Perhaps better training of customer service reps is needed. Today 10/6/25 I get a "resolution" stating that the correct item was received and they are not sending a new correct size leg for the table as follows: Hello Karen, Your request has been resolved. Please find the resolution and order details below. Sincerely, Lumens Customer Service (877) 445-4486 Resolution Hello, the vendor has confirmed you received the correct item. They only provide 32" and 24". If you are not satisfied with the item, please CALL Customer Service to set up a return/refund. Thank you

Good news: Customer service is great and they do resolve issues in a timely fashion. Bad news: Ordered $4k chandelier, electricians came out to hang it, and when it was time to install it the hanging chain was missing. Also, the company had mailed some of the glass pieces separately from the main box without warning (unlabeled package sat in a pile of mail for 2 wks). 6 weeks later, $2500 dining rm chandelier finally arrived. Same electricians came out to hang it found out wrong canopy size was included in box. Needless to say, i had very unhappy electricians, as well as chandelier parts sitting on my counters until correct parts were shipped and electricians were rescheduled TWICE. Add: I have received an $375 invoice from electricians for coming out 6/5/24 and will be billed again for them having to come back whenever correct part is received. I have emailed Lumens about the electrician’s invoice and am waiting for Lumens response. UPDATE: 6/10 Lumens replied to my emails, were apologetic for the oversights, and has sent a credit for the electricians invoice. While the packing department needs some work, i still maintain their customer service has always been responsive, professional, and resolves issues in a prompt manner.

I bought some ceiling fans from them. Ultimately, I got a good deal on the fans and I like them. My issue is really on the administrative/accounting side of their business. I placed an order for two fans. A couple weeks later they refunded my money. The only way I found out was looking at my credit card statement. That left me wondering if they were cancelling the order or were going to process it when the fans came in. I didn't know if I needed to order from someone else or not. Two months go by and I see they charged my credit card for the fans. A few days later, I see a second charge on my card for the same amount. I call them and I am told they have no record of my being charged and I would have to wait until the accounting department opened (they are on the west coast) They would call me back later that day. A couple days go by with no word. I check my CC and the second charge has been removed. A few days after that, I get an email saying they shipped my fans. A few days after that I get another email saying they shipped my fans again. I received my order and all is well with it but I wonder if I will find a second shipment at my door soon. The whole time I've dealt with them I don't have a clue what they are doing and they don't seem to have a clue either. I would consider buying from them again but should someone else have the same product at a comparable price I'd probably go with them to avoid dealing with their lack of organization.