LumensReviews of lumens.com

The headlight finally arrived and it seems to work. That said, I am not happy for I was charged a warranty product fee of $4.99 that I did not authorized. I sent an email asking for the refund right away and I got a bot response totally ignoring my request. I called two of the toll free numbers that are not being answered. Too much aggravation. Just find a similar light from another company.

I ordered a couple table lamps that were delivered appropriately. However they didn't really match the space and I went to return the items. I understood that returns were not included, however the return shipping fees that lumens charges are insanely inflated. They are double what it would be to ship the item on your own which I find to be incredibly deceptive.

This company takes no accountability for mistakes they make, if anything goes wrong on their end it will come out of your wallet. I am undergoing a months long renovation for a coop I purchased before I move in. As part of this I ordered 3 large wall sconces for the bedroom. The contractors received and installed them right away. Later on, I ordered 4 more of the same sconces for the living room. The contractors pointed out to me that they were different. I came in to inspect, and it turns out the first 3 I received were 3 of the smaller versions (cheaper, and not LED). I contacted Lumens with pictures of the difference, and they agreed that they had made a mistake. However, since the wall sconces had been installed, they would not take them back. Essentially they choose to blame the contractor for installing the lights they received, rather than taking responsibility for sending the wrong lights in the first place. Furthermore, the CS agent rather sarcastically replied "Thanks for sending the pictures which confirm that you have received your items" when the pictures clearly show the items are wrong. After over an hour of them trying to deflect responsibility, they refunded me only the difference in cost between what they sent me and what I ordered, and closed the ticket, despite the fact that what they sent me will not work. They are firmly expecting me to just take their mistaken delivery. I will have to get replacements at my own cost to make this work. Update: After leaving reviews around and filing a complaint with the BBB, they eventually refunded my order. I am adding another star for that, but I wish their own CS would have simply made things right the first time I contacted, instead of forcing things to go this far.

Just made a purchase and am already questioning that decision. Gave them permission to text me with offers in exchange for "$50 off of next order" -- turned out to be next order over $500. Limited photos of their Mantle Lamp do not show the electrical cord so that one may know if it will be visually intrusive. Photos do not show the light bulb sockets for placement or size. Is this just sloppy, or intentionally misleading? We shall see.

Ordered 7 ceiling fans and had them installed. One fan was making a terrible sound due to a loose bearing. I will give credit that they did send me a replacement. However I had to pay two installation fees and reached out to them regarding this - their response was that they are not responsible for costs related to defective items. “Items should be inspected prior to Installation”. Since the issue was not cosmetic, there was no way to know there was a defect without power to the fan. I find this response totally ridiculous. I would recommend buying locally - the money I saved was much less than the money I lost on installing a defective product.

I made my latest Lumens purchase via the Aadvantage eShopping portal — which allows American Airlines frequent flyers to receive miles and Loyalty Points for purchases from a large variety of retailers. It’s been a month since this order was placed and several weeks since my pendant light was delivered. And still, Lumens has not paid their commission to Aadvantage eShopping for my business, so I haven’t received my American Airlines frequent flyer miles. Hey Lumens, pay your bills. What other affinity programs have you been stiffing?! POSTSCRIPT IN RESPONSE TO THE LUMENS.COM REPLY ON JUNE 14: I have indeed checked with Cartera, the company that manages affinity programs for many airlines including American. The terms of Lumens’s agreement are that they’ll affirm the commission they owe within two weeks of the transaction so the customer can receive his/her points or miles within 15 days of their purchase. Lumens, despite your dismissive reply, your account remains in arrears. Stop making excuses and pay your bills! I’ll gladly update this review once you’re current. In the meantime, I would advise potential customers to shop for lighting and other home furnishings elsewhere. At present, Lumens.com appears to be too untrustworthy with which to safely do business. Don’t just take my word for it: what’s their average number of stars here on Trustpilot?

terrible problems getting back to me. When they did I got an assistant to Robert McHolt as He is always to busy. She sold me the wrong switch for two low-voltage setups.I emailed and have telephoned on and off for months. Robert finally got back to me with an uninformative email. Again I am awaiting clarification. These guys do not offer the service they claim.If you need advice go elsewhere. But I was pleased with the correct stuff that was delivered..

I spent so much time searching through hundreds of lights to find the perfect set. Shipping was supposed to be about a week out. I paid for the lights and 2 months later they just cancel my order (only after I checked with them a 2nd time for an update) No compensation or coupon for the fact that they have been holding over $1,000 for 2 months and now I need to order from someone else I guess when I eventually get my refund.