LumensReviews of lumens.com

Response from LumensDec 22, 2025

Thank you for your feedback Best Wishes Kate Customer Experience

Response from LumensDec 19, 2025

Hi Sean, Thank you for your feedback. We hope you enjoy your lights for years to come. Best Wishes, Kate Customer Experience

Response from LumensDec 22, 2025

Hi Stacy, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused. We recently identified an issue with the return shipping calculation for returns generated through our website. We’ve recalculated your return shipping and have emailed you an updated receipt. We sincerely apologize for the error and appreciate your understanding. Best Wishes Kate Customer Experience

Response from LumensDec 8, 2025

Hello Ingo, Thank you for reaching out to us. We sincerely apologize for the issues you’ve experienced with your Lighthouse Lantern. Upon reviewing your order, we have confirmed that you accepted a $75 discount, plus applicable tax, in lieu of a replacement. Therefore, we are unable to proceed with a replacement order for this item. We contacted the manufacturer to obtain information regarding replacement glass and were informed that it will not be available for approximately 6 to 9 weeks. In the interest of goodwill, we have elected to issue a full refund for the remaining balance of the fixture. This will allow you to repurchase the item and receive it in a more timely manner. If you have any questions or concerns, feels free to reach back out to us. Best Wishes, Kate Customer Experience

Response from LumensDec 2, 2025

Good morning, Wayne, Thank you for reaching out. We sincerely apologize for the inconvenience. We are currently experiencing heavier-than-normal volume due to the holiday sales period. We were unable to locate any previous communication from you, but we’re here to help. You can reach us at: (877) 445-4486 or [email protected] We'll be happy to assist you. Best Wishes, Kate Customer Experience

Response from LumensDec 4, 2025

Hello Ryan, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Lumen's Customer Service

Response from LumensNov 24, 2025

Hi Maggie, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused. After reviewing the calls you had with our customer service representatives, it appears that we were working to get the missing power cord sent to you. It seems that one of the two packages shipped did not reach you. Once we confirmed that you preferred to return the lamp, we arranged the return and provided the return labels. We apologize for any misunderstanding and appreciate your patience throughout the process. Best Wishes, Kate Customer Experience

Response from LumensNov 14, 2025

Good afternoon Len, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continuously improve our service. We understand your frustration and sincerely apologize for any inconvenience this has caused. We reviewed your original order and confirmed that the discounts applied brought the fixtures' total price from $695.85 down to $501.01. Your refund was issued for the full amount paid—$501.01—minus the return shipping charge of $53.91, for a total of $447.10 for the 3 fixtures. We're sending a copy of the original order for your records. We apologize for the delay in processing your refund. We experienced a system issue that has since been resolved. As a gesture of goodwill, we are refunding the return shipping charge as well. If you have any questions or concerns, please feel free to reach out, we're always happy to help. Best Wishes, Kate Lumens Customer Experience