Lumberjack Direct Reviews | Read Customer Reviews of lumberjackdirect.com

Lumberjack DirectReviews of lumberjackdirect.com

4.8323 reviews
Craftsman
5731 Palmer Way, Carlsbad, California

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Lumberjack Direct

About Lumberjack Direct

Lumberjack Direct is a distributor of select brand hardwood plank flooring. Our company is the product of a deeply held belief that hardwood can be both premium and affordable.Our products include hardwood flooring ideal for the commercial and residential markets. Our hardwood is made from sustainable woods sourced from locations across the world, our brands boast beauty that only time and nature can provide. Get the best hardwood brands right to your door with Lumberjack Direct.While our hearts are set on hardwood, we understand that there are other compatible options in the industry which is why we do our best to accommodate needs for LVP flooring with inventory from leading manufacturers. Armed with 50 years of experience in the hardwood industry combined, we brought Lumberjack Direct to life in 2016. Our deep belief in protecting the environment has driven us to incorporate pivotal technology into sustainability and revolutionizing the way flooring is enjoyed.

Lumberjack Direct (lumberjackdirect.com) has 323 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: lumberjackdirect.com
Website: lumberjackdirect.com
Category: Craftsman
Location: Carlsbad, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lumberjack Direct reviews

323 approved reviews, newest moderated first

Billy L.
Mar 14, 2021
Just WOW.
Above and beyond expectations!
Response from Lumberjack DirectMar 14, 2021
Hey Billy! It’s been an absolute pleasure working with you. Appreciate your honest feedback and kind words!
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SC
Mar 3, 2021
The Floor Muffler was delivered quickly…
The Floor Muffler was delivered quickly and at the lowest price I found on the internet.
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Paul
Feb 19, 2021
These guys are great
These guys are great. Though we were nervous about placing such a large order online, Jacob and Dylan were incredibly helpful and attentive -- and the delivery made it quickly across the country and arrived with everything in perfect shape. The floor looks amazing. I highly recommend Lumberjack Direct.
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Richard J.
Feb 19, 2021
5 STARS
5 STARS...polite, informative staff that returned our calls asap. They even called to follow-up and make sure everything went well. The product we chose was in fairly priced and arrived in great condition.
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Debbie G.
Feb 8, 2021
Some problems however the service was 5 stars
We did have some problems with the product, however, I am giving them a five star review for the way they handled the problems. We ordered gemcore onyx flooring. On the 1st shipment there were 14 flawed boards. Most of them were from the suppliers quality control where they were discolored and had some type of glue on them and then marked with a black marker next to the flaws. They put them in the cartons and shipped them anyway. This was bad quality control on the suppliers part. This created a shortage which started the next issue of receiving several broken boards. It was extremely frustrating. Our project took much longer and created a huge issue for our contractor. This project was for our cabin 150 miles away. Although there was not any compensation for the delays and the amount of trips my contractor had to make lumberjack direct, Jacob Kear, did respond quickly and acted quickly to ship more product to us. He also refunded for the damaged and flawed pieces. He was always responsive and friendly and that goes a long way. I would order from them again.
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Jeff K.
Feb 3, 2021
Great customer service!
Great customer service! Shipping was very quick. There was an original error on my order when I received it and they didn’t hesitate to get the corrected order out to me ASAP. Highly recommend.
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CurtisSTX
Feb 3, 2021
Great service and communication.
Great service and communication. Responds promptly.
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Aaron H.
Jan 26, 2021
Fast shipping
Fast shipping, great customer service, great pricing.
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