Luggage ProsReviews of luggagepros.com

I created an account when I placed the order and didn't exist when I tried to login. Then I created an account afterwards, using the same email address on the order, and now my order does not show up on my account.

I was offered a 5% discount on my first order if I signed up for a news letter, I went and placed my order and was informed that that discount did not apply to this purchase which was my " first order". while they avoided giving me the promised discount on my first order they will not have to worry about my second order because there will not be another order from them by me!

This was my first order & your website would NOT allow me to use any of 3 discount code (5%, 10%, & 20%) coupons (including, at least, the 5% discount for all 1st orders). I could have ordered through Amazon for cheaper, but thought that with the coupons it would have been cheaper to order through Luggagepros. Disappointed, to say the least.

Found what I was looking for. Nice comparison tool with similar products. Ground shipping was free.

Suitcase review My suitcase is very sturdy and comes in a color I very much like. It is made from quality materials and I look forward to using it much more in 2019!

Total Scam!!! They take you orders and your money then a week later they inform you your stuff is back ordered. Stay far far away from this retailer

On the main page, my item reported a $30 rebate, but this was not applied at checkout. Customer service was not available, even by live chat. When I got my bag a few days later, it was the wrong bag with the wrong color. Despite calling customer service "during business hours", I was repeatedly sent to voicemail. Most of the positive reviews on here appear to be written by LuggagePro's team of marketing bots. What a scam. Update: 2.5 weeks after my initial order with 3-day shipping, I received the correct bag. An email to the CEO got my shipping fee refunded. My rating still stands.

I received a "we had a problem" email within seconds of receiving the order confirmation, and when I called the number in the email, a robot tried to sell me: 1) a "Life Alert" system (no); and 2) a "Caribbean Cruise" for $65 (no) and then HUNG UP on me. I then called the number again, and a different robot answered. I was put on hold for 5 minutes, assured that there was only "one" caller ahead of me, and then got another robot that told me they only answer the phone during business hours. Would have been nice if that had been in the email ... you know, like, information? This is not how you treat customers.