Luggage ProsReviews of luggagepros.com

I purchased 2 suitcases at a great price and they arrived much sooner than expected. Perfect condition upon arrival! Happy with my purchase.

Luggage is what they presented. Got delivered on time, everything perfect!! Price was reasonable. Very satisfied with the whole process & the purchase too!!

So far I’m disappointed! Ordered a Briggs and Riley bag 3 days ago with “three day shipping.” Still have not received a shipping notification! (My credit card was charged almost within minutes of my order.) I called this morning and was assured my luggage would be shipped out “today” and that I would receive a tracking number when it shipped. It’s now 11:23 p.m. and I still haven’t received a tracking number! Leaving on a trip Thursday. The person I spoke with today promised delivery by Thursday. Not going to happen. UPDATE: Since posting the above I have had several communications from the vendor about my post. Although I still strenuously object to their practice of charging my credit card three days prior to shipping my merchandise, I am pleased to report that my bag arrived today. My initial reaction to the bag is very positive. It is to replace a heavier (20-year-old-and-still-in-great-condition) Briggs and Riley carry-on. It is not as substantial as my other B-R bags, BUT the weight is such an improvement. Anyway, I bought it to use as a carryon, so it should hold up just fine. I am especially happy to have found the bag on sale— very unusual for this brand.

I didn’t like the fact: 1- free shipping inside USA and they are not mentioning that in main page where the at is. 2- they tell you sign in for notifications and get 10% I discovered that on second purchase and not the existing one. 3- two days passed and no tracking information or update if being processed or shipped or anything. It’s over rated but I went through it as don’t have more time before my husband travel. But, buying a bag and personalizing it at any printing shop way cheaper.

Great to deal with!!!

The luggage I purchased is beautiful. I have not used it yet, but appears to be very sturdy, built well.

Luggage Pros had all of the brands and models of luggage that we were looking for. Their website was well laid out with comparable items and lots of images for each of the pieces that we shopped for. But we ended up purchasing from Luggage Pros because they had the lowest prices (it would appear that they almost always have some additional discount code as well). We ended up purchasing 3 pieces of Travel Pro Crew 11 and oddly, only one of them included expedited free shipping. The other two had free shipping that took ~6 days to arrive. Products were exactly as expected and in perfect condition upon arrival. I will definitely be a return customer.

Stay away from this shop. They cancelled my order because of fraud, They did not inform me about this by email before I have called them for information. When I asked them why they cancelled the order and how they want to help me they told me that I am not longer their customer, that they do not want to communicate any longer with me and that I should never call them again. I have ordered the item at B&H and got it for the same price within 2 days. Your answer looks like you have sent an email and I did not receive it. This is wrong, I got the Email just after I have called you and blamed you not having received an Email. You did not offer any help and any explanation, only by reffering to your fraud system. Your reaction from the call center was totally unappaopriate and rude. You have not carried out an paid order and offered no help at all. What can be worse as a customer support??