Luggage ProsReviews of luggagepros.com

The suitcase arrived kinda dirty and scratched. Delivery was alright, but I expected better for the price.

I placed an order with them and received my carry on in a timely manner. I bought this two months ago and used it for the first time last week. The handle that you pull this suitcase with is extremely wobbly and loose, something is definitely not right. I wrote to luggage pro’s. The response I got was “ it has been over a month, we can not help you, please contact the manufacturer. I try to support small businesses but there is a reason everyone is shopping at Amazon!

I didn’t like the fact: 1- free shipping inside USA and they are not mentioning that in main page where the at is. 2- they tell you sign in for notifications and get 10% I discovered that on second purchase and not the existing one. 3- two days passed and no tracking information or update if being processed or shipped or anything. It’s over rated but I went through it as don’t have more time before my husband travel. But, buying a bag and personalizing it at any printing shop way cheaper.

I created an account when I placed the order and didn't exist when I tried to login. Then I created an account afterwards, using the same email address on the order, and now my order does not show up on my account.

I was offered a 5% discount on my first order if I signed up for a news letter, I went and placed my order and was informed that that discount did not apply to this purchase which was my " first order". while they avoided giving me the promised discount on my first order they will not have to worry about my second order because there will not be another order from them by me!

On the main page, my item reported a $30 rebate, but this was not applied at checkout. Customer service was not available, even by live chat. When I got my bag a few days later, it was the wrong bag with the wrong color. Despite calling customer service "during business hours", I was repeatedly sent to voicemail. Most of the positive reviews on here appear to be written by LuggagePro's team of marketing bots. What a scam. Update: 2.5 weeks after my initial order with 3-day shipping, I received the correct bag. An email to the CEO got my shipping fee refunded. My rating still stands.

Item delivery methods (for gift card) was confusing. Check out was confusing. I never saw a confirmation page on website. Website redirected traffic and I could not access site. Received two different emails from site,. One email confirmed my purchase, The next email stated there were items still in my cart.

Been a week and never sent me tracking info, no way to check status without an account, do not use if youre buying for a trip you wont get your item in time. You at least will stress about it for days because you have no clue what’s going on and when you email support they’ll just tell you to chill out.