Luggage ProsReviews of luggagepros.com

My new wallet came to me completely moldy. I'm very upset. This is outrageous.

$15 restocking fee for returns....I guess the 100% return guarantee only goes so far. Will not order anything again from this outfit, will stick to Amazon or others that offer free returns on merch that must be seen to completely decide on a purchase. Disclosed, however missed it when I ordered and returned. Very dissatisfied after talking with them.

$15 return fee for new items is completely unreasonable today. The ordered item didn’t meet my expectations so now I have to pay a fee that isn’t charged anywhere else for new items with tags? Stay away from buying a small item here because they charge $15 to return anything.

Stay away from this shop. They cancelled my order because of fraud, They did not inform me about this by email before I have called them for information. When I asked them why they cancelled the order and how they want to help me they told me that I am not longer their customer, that they do not want to communicate any longer with me and that I should never call them again. I have ordered the item at B&H and got it for the same price within 2 days. Your answer looks like you have sent an email and I did not receive it. This is wrong, I got the Email just after I have called you and blamed you not having received an Email. You did not offer any help and any explanation, only by reffering to your fraud system. Your reaction from the call center was totally unappaopriate and rude. You have not carried out an paid order and offered no help at all. What can be worse as a customer support??

Someone from your call center initiated a call to me telling me that even though the website had indicated that my order would arrive by March 28, that it would not. She then questioned whether I was telling the truth about what the web site had indicated. More important, she spoke to me in a VERY rude and condescending manner. After she continued to lecture and berate me, I cancelled the order. I’ve made several purchases from Luggage Pros, and I thought I’d found a great location to obtain quality luggage at a reasonable price. However, after this experience, I WILL NEVER PURCHASE ANYTHING FROM LUGGAGE PROS EVER AGAIN. Your rude insensitive call center person has cost you my business forever. Please note that what Luggage Pros says below in their reply is simply an extension of the disingenuous and argumentative conduct of Luggage Pros customer service. The “rep” DID NOT apologise. She argued with me, talked down to me, and was just generally rude. This simply reinforces my decision to never buy anything from these people again. If this is how they treat people just trying to place an order, I can’t imagine what it would be like to try and deal with them on a return.

This Site SHOULD BE SHUT DOWN. They claim to produce personalized luggage but always claim pictures are too blurry or pixelated to print and their Customer Service is beyond TERRIBLE it's unprofessional to say the least with them talking over you not letting you speak. It's a shame because we as customers are led to believe this company is legitimate but DO NOT GIVE THIS THIEF SITE BUSINESS IT IS NOT TRUST WORTHY. REPORT THIS BUSINESS.

This was my first order & your website would NOT allow me to use any of 3 discount code (5%, 10%, & 20%) coupons (including, at least, the 5% discount for all 1st orders). I could have ordered through Amazon for cheaper, but thought that with the coupons it would have been cheaper to order through Luggagepros. Disappointed, to say the least.

Total Scam!!! They take you orders and your money then a week later they inform you your stuff is back ordered. Stay far far away from this retailer