loveaero.coReviews of loveaero.co

Response from loveaero.coJan 28, 2026

Hello Cindy, Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns. Your order was placed on December 10, 2025 and was successfully delivered on December 30, 2025, which is well within our stated processing and shipping time-frame. The tracking information was also sent to you via email, allowing you to monitor the shipment’s progress until delivery. We understand that waiting for an order can be frustrating, especially during the holiday season, and we truly appreciate your patience. That said, we handled the situation responsibly, fulfilled the order as promised, and delivered within our promised delivery time-frame. Your feedback is important to us and helps us continue improving our service and customer experience. If there's anything more we can do to assist you, or if you have further feedback, please don't hesitate to reach out to our customer support team. We value your input and are here to help. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future. Warm regards, Love Aero Team 💘

Response from loveaero.coFeb 5, 2026

Hello Dayna, Thank you for taking the time to share your feedback. To address your concern, our jewelry is 18k gold, which is why it may appear slightly darker in shade compared to 14k gold. Due to differences in gold content and the plating process, slight color variations are completely normal and should be expected. In terms of shipping origin, while most orders are fulfilled from our local inventory, there are times when an item is temporarily unavailable. In these cases, we ship directly from one of our international warehouses to ensure orders are fulfilled as quickly as possible rather than waiting for restocks. We also took steps beyond our standard policies to demonstrate our commitment to your satisfaction, and we are pleased to know that you were content with these measures. We hope this gesture reflects our dedication to providing a positive and trustworthy experience for all our customers. Thank you for bringing this to our attention. We appreciate your feedback and wish you all the best moving forward. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hi Jenine, Thank you for taking the time to share your experience. While we regret that you remain dissatisfied, we would like to clarify how this matter was handled from a customer support perspective. When your concern regarding the ring with missing stones was first brought to our attention, our team promptly stepped in to assist. We carefully reviewed the details you provided and offered appropriate resolution options, including a free replacement or a full refund for the ring. You chose a full refund for the defective ring. Therefore, we then processed and issued your refund in a timely manner. With regard to the additional concerns raised about discoloration and the bracelets you indicated had broken, our team requested clear photos to allow for a proper and thorough assessment. Unfortunately, we did not receive clear photos from you for these items, even after repeatedly asking you for them. Which limited our ability to fully evaluate the claims and take further action. Despite this limitation, we took steps beyond our standard policies in an effort to reach a positive resolution and demonstrate our commitment to customer satisfaction. We handled this matter fairly, professionally, and in good faith throughout the entire process. You can still reach out and send us the photos we requested, and we'll be happy to provide you the best resolution. We appreciate your feedback and wish you all the best moving forward. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hi Alexandra, Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns. Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page found on our website footer. Your order was placed on December 6, 2025, and was successfully delivered on December 31, 2025, which falls slightly outside of our stated processing and shipping timeframe. The delay was due to the holiday peak season, in which shipping carriers often take longer to deliver packages. Although there was a slight delay in the delivery of your order your tracking information was sent to you via email. Allowing you to monitor the shipment’s progress until delivery. To address the inconvenience, we took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer. Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Love Aero Team 💘