Lou SquareReviews of lousquare.com

I placed my order in September for vapes offered on the website. After 2 weeks with no response I contacted CS and was told they were waiting on getting what I ordered. I asked to get a refund as I found my vapes locally. Nope police is NO REFUNDS only store credit. I tried reordering last week just to use the credit. Still nothing. My issue is if you don’t have the product I ordered don’t charge me for it until you have it. It’s almost November and still nothing. Very disappointing and will not be ordering from here again as they take orders giving wait time with a week to 10 days and it takes months.

I ordered two vapes literally a month ago (9/26) now and still have yet to receive them despite the website saying they were in stock at the time. I got an email saying my order was being packed a couple days later and then the shipping was canceled by them. The first time I emailed them was a week later (10/2) asking what the deal was, it took several days for them to get back to me (10/6) and when they did they told me that my vapes would be back in stock the next day and that they would be shipping them out that same week. Well another TWO WEEKS went by and I emailed them last Friday (10/19) asking again what the hell was going on and asked whether I’d be getting a refund, and it took almost another week for them to reply today (10/23), when they did reply they sent me an apology and a gift card to use in their store instead of a refund….almost all their vapes are out of stock so I guess I’m going to have to do a chargeback like so many others here have done. I wish I would have seen these reviews before I even ordered in the first place. I really tried to have patience and work with them but this is kind of ridiculous, I just would have preferred more transparency about what was going on rather than being strung along for an entire month and then not even receiving a real refund. Not only that, the vapes I ordered are STILL SHOWING AS IN STOCK ON THE WEBSITE. Would not order again.

The vape tasted very weird not like they normally do and the lil scan on box did not scan .

They have a serious communication problem when it comes to explaining why an order is delayed or if there is another issue. I have ordered from them three times. The first time went very well, but the second time there was a problem with the shipment (I thought that since it was the first time, it was just a mistake). I decided to buy again, and that showed me that the company is not reliable. I had to insist on contacting the company to ask about my shipment, which was supposed to arrive in 4 to 5 business days, but it had already been more than 7 days. They informed me that the delay was supposedly due to my product being out of stock, which I consider to be a lie because they never informed me of this when I made the purchase. Do not buy from this company. They are not serious about their shipping or communication with customers. They take a long time to respond to emails, but they are quick to send lots of advertising with offers.

Horrible. I never got my product, that was in stock at the time of order. You are unwilling to give me a refund for product I NEVER GOT.

I ordered $117 worth of vapes and waited almost a month and a half and still didnt get what I ordered. Customer service is horrible u can only email them and it takes days for them to respond. I finally had to settle for a different product just because they wouldn't refund my money I could only get store credit..I DO NOT RECOMMEND buying anything from this place..horrible experience!!!

I finally got my order.

Never received my order and flat out refused to refund it. TOTAL SCAM. Contacted my CC and disputed. FALSE advertisement, stated was in stock and WAS NOT.