Lou SquareReviews of lousquare.com

My only issue was it took over 2 weeks from order to delivery.I chose thus company thinking it would be 3/5 days max.

I can no longer order from y'all when I went to check out you now longer except debit cards

Said 4-6 days. Estimated 7 days

I placed an order last Saturday and I have yet to receive an update. I called Sendle to find out the status after I received tracking number because that’s who they use. Sendle advised me to contact Lou, because they hadn’t dropped off any package at their hub to be delivered. So I contacted Lou Square by email and phone. They claim the system is down and not updating the delivery status, but that it was shipped out on Tuesday. That can’t be true because a Rep responded to my email that same day and told me they were waiting on my payment to go through. Moral is, I still have no idea what’s going on with my order! Mind you, the delivery address is in Miami. What they advertise on their website clearly isn’t true regarding fast delivery. We’re going on over a week. I get things from CHINA quicker than this. All I ask for is communication, truthful communication. They could’ve had another customer for long-term.

I placed a simple 1 item online order, and made payment of it plus shipping & handling nearly 5 days ago, and order has not been shipped. A bit dissapointed.

Ordered 10 vapes on 06/11 sendle notification says awaiting parcel. So what I’m assuming happened is the Shipping label was printed and then warehouse staff realized that the item is short stocked. The problem I have is with communication. Why hasn’t anyone reached out to me? If there is a delay I’m ok with it I would just appreciate some communication as to when my order will be shipped.

Still waiting on my package. No update in 6 days

What should've been a 2 to 5 business day delivery took 7 days to arrive. I think LS needs to be more certain about the delivery company's that they choose & issues of their own with delivering a product already paid for by the customer more seriously or lose great customers.