katy S.
Very disappointing experience
Very disappointing experience. I ordered Mother’s Day flowers for two locations, and neither order was handled properly. For one order, I specifically selected pink/red flowers in a pink box, but they delivered them in a black box with a black ribbon, which looked like a funeral arrangement and was completely inappropriate for the recipient, a recent widow. For the Los Angeles order, their website allowed me to select Mother’s Day delivery, but the flowers were not delivered on that date and still had not arrived days later. They either do not deliver what you order, or they do not deliver at all. Their advertising and delivery calendar are misleading, and their customer service made everything worse. The representative was rude, talked over me, and yelled so much that it made the conversation impossible. I would not trust this company for any important occasion.
Response from Los Angeles BloomsMay 13, 2026
Thank you for sharing your feedback, and we sincerely apologize for the distressing experience you had with your Mother's Day orders. We understand how important these deliveries were and deeply regret the impact the incorrect presentation had on your recipient during such a sensitive time. Regarding the first order, we sincerely apologize for the substitution of a black box and ribbon. While our policy allows for substitutions of equal or greater value when specific packaging is unavailable, we recognize that this choice was entirely inappropriate for the occasion and did not reflect the sentiment you intended. For the Los Angeles order, we apologize for the failure to meet the requested delivery date. While our website provides delivery dates as estimates based on logistics, we understand the frustration caused by a significant delay following a holiday selection. We are reviewing our delivery calendar and internal logistics to ensure more accurate communication regarding holiday availability. Most importantly, we are concerned to hear about your experience with our customer service team. Professionalism and respect are core to our service standards, and we are investigating this interaction internally to ensure our representatives provide the support our customers deserve.