Carpe D.
A Fresh Look: Seeing Clearly with Look Optic
Excellent quality and superb customer service! I have purchased multiple times!

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.
LOOK OPTIC (lookoptic.com) has 579 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Carpe D.
Excellent quality and superb customer service! I have purchased multiple times!
Colleen A.
First of all, they have a beautiful website, which is very easy to navigate. They have a broad variety of excellent eyewear. I’ve talked with customer service regarding an error on my end. I gave the wrong prescription. They have Taken care of it for me with no questions asked. I have ordered five pair of glasses from them the last six months. Each and every pair has comfort, style, the frames are wonderful because they’re very flexible and you can set them to your size, they also have blue light so you can avoid that negative computer glare. And the best part, they’re affordable and they work. I have referred them to several people and I will continue to do so. It saves all the hassle of making an appointment to go to an eye exam, paying up front, pick out a pair, get the frames wait for the lenses and a return phone call to pick up the glasses. I don’t have to worry about all that with LookOptic. These people know glasses and how to put a smile on someone’s face. LookOptic is awesome. “I’ll be back!” lol
C B.
Love these glasses Never disappointed Great quality - great styles Purchased at least 5 for me and 5 for my husband over the VA last several months Best glasses I've ever owned !!
Carol Mae Murray N.
say they are refunding total price paid - my progressives did not start at zero - so I could not see distance - if you need magnification for distance - these would be perfect for you.
Response from LOOK OPTICJun 24, 2025
Hello Carol, Good morning! Thank you for your review. First exchange is for free, and returns have a cost of $8.00 Please feel to provide us with your order number- We cannot locate your order. Or email us at [email protected]. We would love to help you with your refund. Our refund policy is not 50% only. Thank you! LOOK
Karen G.
Others mention the 'fine print' and I couldn't agree more! Look Optic has glossy advertising that's enticing. I finally took the leap and was blown away by results. First, the lenses couldn't be 2.5 as I ordered. I couldn't read a word with them on. Immediately, I sent a note to their Customer Service and asked about their refund process. Was told, my purchase was FINAL. Shame on me for not seeing it. I don't see how you can order readers and not have the ability to return. Differences can always happen to that makes them unusable. As it is, I'll probably donate. It's a painful $70 lesson. I WILL NOT BUY from them again! Buyer beware.
Response from LOOK OPTICJun 4, 2025
Hi Karen, Thank you for your feedback, and we're truly sorry to hear about your experience. We never want our customers to feel disappointed with the quality of our products. I've refunded your order, please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Warmly, The LOOK OPTIC Team [email protected]
Sandra
Terrible quality. The readers feel light and cheap, worst of all, the prescription doesn’t seem to be correct. They seem to be weaker than other readers I’ve bought of the same strength so I have a hard time reading with them.
Response from LOOK OPTICJun 4, 2025
Hi Sandra, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our readers didn’t meet expectations. Our glasses are made of TR-90, a super lightweight material. We’d like to make this right for you. However, we weren’t able to locate your order in our system. Could you please share your order number or the email address used at checkout? Once we have that, we’ll gladly help process a return or exchange. We appreciate you giving LOOK OPTIC a try, and we hope to resolve this quickly for you. Thanks! The LOOK OPTIC Team [email protected]
Janice H.
I paid almost 100.00 dollars for these and it was a waste of my money. They are like looking through plastic. I really can’t even use them. Terrible product in my opinion. They did respond on 6/4/25. Offered to take them back and send something different. I will let you know what they do.
Response from LOOK OPTICJun 4, 2025
Hi Janice, Thank you for reaching out. We're so sorry to hear that your experience with your LOOK OPTIC glasses didn’t meet expectations. We completely understand your frustration and want to make this right. We've located your order and will be sending you a free return label shortly. We would love for you to give LOOK another chance. Please let us know if you would like to try a different style for free. Thank you again- We truly value your feedback and hope to provide a better experience in the future. Warmly, The LOOK OPTIC Team [email protected]
Crystal T.
It’s been 3 weeks since I ordered, and my order is still “pending” with customer service agents that just keep apologizing, giving me another tracking order that keeps saying “awaiting item”. SCAM ALERT
Response from LOOK OPTICJun 4, 2025
Hello Crystal, Thank you for your review. We apologize that the carrier lost the first package. The replacement we sent shows as delivered. Please let us know if you received it. Thank you. LOOK OPTIC