LOOK OPTICWe believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.
LOOK OPTIC (lookoptic.com) has 579 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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JB
Andy took care of exactly what I needed and was pleasant and helpful since I made the mistake. Love your progressives as readers since I’ve had cataract surgery and all I need are readers, but like the look of a full eyeglass.
Consumer
It is impossible to speak to anyone regarding my undelivered order. The delivery company told me they do not have the package yet from LookOptic and LookOptic is telling me it’s sitting with the delivery company. So far I have no glasses and there is no one to speak to at LookOptic. Very disappointing.
Response from LOOK OPTICJan 5, 2026
Hi, We’re really sorry for the frustration this has caused. We completely understand how disappointing this is. Once we receive your order number, we’ll be able to look into this right away and ship a replacement package to make sure you receive your glasses as soon as possible. Thank you for your patience, and we appreciate you bringing this to our attention. We’re here to help and will get this resolved quickly.
Tonya Walsh F.
I had some glasses delivered by FedEx and they disappeared. I don’t know if somebody stole them, but the customer service team take some basic steps to find them and when I couldn’t they sent me out a replacement immediately. Highly recommend this company.
Hk
The customer service was outstanding. They noticed the package was not arriving as expected and initiated contact to let me know they are aware and tracking it. When it could not be located they sent a new shipment. They were responsive and so helpful. So rare with companies these days. You could actually reach a human being who could help. Thank you Look Optic!!
VE
I ordered glasses as a Christmas present for a holiday party. The glasses didn't arrive during the window. I emailed and called to find out when I would receive them. Emails were sent to me apologizing for the shipment issues and I was told that replacement glasses would be sent overnight. Never received. I sent an email and got another quick response apologizing and ensuring me they were on top of it. Then got another email saying they were going to overnight the glasses so I would get them in time for the party. No shipment. After asking for help, got another quick response with an invalid tracking number and another apology. After several days of emails, the AI responded that I would get live support within 24 hours. This was false. Got another AI response. I also tried calling the phone number and left messages. No response.
Response from LOOK OPTICDec 23, 2025
Hi, We are truly, deeply sorry for this experience. What you described is absolutely unacceptable, and we fully understand how frustrating and disappointing this must have been- especially when the glasses were intended as a Christmas gift for a specific event. We sincerely apologize for every step where we fell short. At this point, we would like to offer you a full refund, no questions asked. You should never have had to spend so much time chasing answers or dealing with uncertainty, and we take full responsibility for this situation. If you’re open to it, please reach out to us directly so we can process the refund immediately and ensure this is resolved properly. Thank you for taking the time to share your experience. LOOK OPTIC
Susan G.
I received prompt response from Look Optic after I had issues with the postal service when mailing a return. They quickly helped me resolve the issue and ordered a replacement for me right away. I have already received one pair of readers from Look Optic and really like them. I have received many compliments and the clarity of the lens is great. I highly recommend.
Laura G.
Progressives are cute and well-made The Black Friday shipping was slow, but customer service was so responsive and helpful in ensuring I received my glasses. And I actually like them better than both my Rx glasses (I think my eyes may have gotten worse really quickly, and that's why those were bad, but also maybe the placement of the different strengths was hard for me?) and OTC readers (Look Optic frames are SO lightweight, regular readers were awkwardly heavy, leaving a weird mark on my nose). And they are CUTE.
Allyson W.
I love the style and quality of Look Optic and their customer service is incredible. Both my husband and I rock our Look Optic readers daily!
