Robin Q.
Glasses got lost for while, fit is not right and won't work.
Glasses got lost. I did get a refund. Then they came finally but after i had to buy others to fulfill need. Waiting for label to send back. I did not like the fit once they arrived. I have a bit of a high bridge and when i look down to page to read there is a big gap so I cannot read with them. Also, with readers i often put them up on head like headband like if i have to walk down stairs. They do not stay on head and fall off when i look down. I do better at the dollar store for readers.
Response from LOOK OPTICDec 8, 2025
Hi Robin, Thank you so much for sharing this with us, and we are truly sorry for the experience you’ve had. We completely understand your frustration. Please note that the Cosmo fits wide to average-sized faces. We’re happy to suggest smaller frames for a more secure fit. Please email us at [email protected] and we’ll be glad to help you with either an exchange or a return. You can also find the return link in the footer of our website. Thank you, LOOK OPTIC