Youssef I.
The GPS is giving wrong position
The GPS is giving wrong position. I think I will return it.
LoneStar Tracking is a Texas-based technology company specializing in reliable, long-range monitoring solutions for businesses operating in remote and demanding environments. We design and deploy hardware and software systems that provide real-time visibility into temperature, water levels, location, and asset conditions—helping customers make informed decisions, reduce losses, and operate more efficiently.Our core solutions include temperature monitoring systems for agriculture, cold-chain logistics, and industrial use cases, as well as water tank level monitoring for ranches, farms, and remote infrastructure. Many of our devices operate using low-power wide-area networks (LPWAN), satellite connectivity, and IoT technologies, allowing them to function reliably where traditional cellular coverage is unavailable or inconsistent.At LoneStar Tracking, we focus on delivering practical technology that works in the real world. Our systems are designed to be easy to deploy, low maintenance, and highly dependable—because our customers rely on accurate data, not guesswork. From real-time alerts and historical reporting to user-friendly dashboards, our platform is built to provide actionable insights without unnecessary complexity.Customer support is a cornerstone of our business. We work closely with our customers to understand their specific needs and ensure they get maximum value from our solutions.
LoneStar Tracking (lonestartracking.com) has 562 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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562 approved reviews, newest moderated first
Youssef I.
The GPS is giving wrong position. I think I will return it.
yimu R.
Best customer service I’ve experienced. World class gps tracker too I’m very happy with it. I’ll be ordering another unit soon.
William K.
These people give great advice and super customer service. Thanks guys!
Robert W.
Purchased a tracker and it didn't work. Was sent a new one and it started working fine. Around a year later the tracker stopped working. I was told by a rep that I needed to send it into them and they couldn't guarantee it being replaced due to it being past a year. First off a prepaid return pack with a new device is how you treat customers. I would have packed it and sent it back meanwhile had no downtime with my new device. After hearing that I decided to cancel and won't be using their services again.
Response from LoneStar TrackingNov 29, 2021
Hello Robert, Sorry that we didn't meet your expectations and that you had a poor experience. I just reviewed your account and see that your device was almost a year past our warranty period when it failed. If a device fails inside our warranty period, we immediately ship a replacement device with a return label for the broken device. But if your device is outside of the warranty period, then you can ship the device back to us and we will attempt to repair the unit at no charge. If we are unable to repair the device, we we can offer an open-box or refurbished unit at a discounted price. We appreciate the honest review, Take care, LST
CLangren
Install was easy and the geofencing worked as represented. Thanks!
Mike
Thankyou, nice product! Good service.
Chris Q.
Never got a report, went went through the time period search, I never got a result, while driving the vehicle to make sure that the tracking worked, and it never did.
MT C.
So far, so very good. I’ve only been using for a little over a month but appreciate the regular updates and knowing my camper is safe.