LoneStar TrackingReviews of lonestartracking.com

Avoid this company its a complete scam. First let me say i talked to this socalled owner apparently a mother, son company. They claim the built the hardware and software at home lol. They have no idea who dark matter is. for reference they are the white label company who makes their products and even hosts their gps software. they basicly just pay this company for reseller / rebranding access and claim it as their own. but thats besides the point if they want to sell a good product great just dont think people are stupid about where you got it. The bigger issue is about their scamming listings. They seam to constantly advertise this on their official facebook page for 1 year free service and 24 a year after that. i purchased threw one of these links and when i finally got it they wanted me to pay 130-150 a year i forget what it was. upon contacting them about this they said they have never posted this. i showed them screen shots of the post 5 days ago. they denied it so then i asked so was your facebook hacked and they replied not exactly. they claimed GOOGLE gathered energy from the dark web and collaborated with gnomes from the underworld to magicly make posts on her facebook page that werent real lol. it seams they make fake poats to lure buyers in and try to trap them into over paying. for anyone else having issues with this company you can but these unlocked directly from the manufacture and use your own sim, about 50 a year. or the reseller can log into their account and unlock it free if they so choose. this seller refused to honor the price and just came up with the most elaborate stores as to why they posted these fake listings. beware. do not use this comapny. if you like the gps they offer there is about 7 other companies that rebrand black matter gps. they even rebrand a app for these companies to use. dont be fooled.

Everything went wrong. Trackers sent dead and wouldn't charge. Followed by slow response from tech support only to make the trackers not work and then told I was a pain in the ass customer because y'all decided to make custom changes. As soon as I bought the exact model trackers through your competitors in Florida they worked immediately and have been working ever since. Way to complicate a non existent problem and then make your customers feel like they are the problem. You are doomed as a company if you continue down this path.

Very poor quality devices. I had to replace the device twice, and both units failed to report properly, sometimes stopping location updates for several days. Initially, I was told that I had purchased the US version instead of the Global version, even though the website does not clearly mention a Global version or provide such an option. Instead of replacing the device, I had to purchase a new one, and the first device ended up in the bin at my own cost. The second device also arrived with reporting issues, and the batteries were already at 80% on arrival — which is quite disappointing. It again had problems reporting. I replaced the batteries, got them to 99%, and even waited two minutes under a clear sky before installing them, as advised. However, the same problem remained: the device would not report its location, even after driving for more than an hour, and it kept showing my old location. Additionally, whenever you need to update the device’s reporting interval, you have to contact customer service each time. This is very inconvenient. Other trackers, such as Tracki, allow you to change reporting intervals directly from the mobile app whenever you want. Customer service is also disappointing. The easiest response they offer is “send the device back and we will send a replacement”, without considering the shipping costs the customer has to bear. I would not recommend buying this device, especially if you are located outside the USA. ———————— This part is an update to reply on Lonestar’s reply to my review, as there are several misleading information: 1. The GPS signals conditions and windows tenting etc., and all reasons only applicable to your poor devices. As I have now three other different brands and they are all working perfectly while placed in the same exact car and same exact spots as I have placed your device and had issues with it; hence, sorry but your explanation and the reasons given is firing back at the quality of your devices. 2. I have an email from your support team stating that changing intervals can only be done by the support team and I even expressed my disappointment and they said sorry but this is the only way. I have also looked at your mobile app, section by section (which does not have many), and it did not have this option at that time. If you later on updated your app, this is a different story. 3. How about the battery life?? Your device sucks batteries like I have never seen in my life. I have been using GPS tracking devices for my work for years and sorry to say but this is not only the poorest device I have faced, but also the most useless mobile app that comes with it. 4. Why would the customers have to pay a replacement international device when your website had no clear indication of a Global version vs. not Global version device?? Your company only fixed this a week after I complained.

Upon ordering online.. This product says it works worldwide only to receive and doesn't work in my country(south africa) Abit useless if can't use it

It’s not accurate bad service

I don’t like it it’s not accurate at all

The tracker,rarely shows its location accurately.

It’s been almost two weeks and package still have not sent. Been waiting on this for my trailer.