Steffany V.
I ordered parts on 8-07-26 and was told…
I ordered parts on 8-07-26 and was told that they would be here on 08-14-26 and they didnt arrive. Call LMC and was told that i had ordered on Friday and that the order didn't process until the following Monday which was 08-10-26 and that my order wouldn't be to me until 08-18-26, which wasn't even what the customer service person had told me. When i explained to them that i was in dire need of my parts when they told me that i would receive them, they wanted to give me a 25.00 gift card and i told them that wasn't satisfactory, and upon that i was directed to another person who stated that they would give me a 500.00 gift card and i have not received any email or call. I have spent well over 10,000.00 with this company and i am definitely going to consider using another company for my companies parts needs.
Response from LMC TruckAug 18, 2026
Thank you for your feedback, Steffany. We apologize for the frustration caused by the delay in receiving your order, as well as any confusion regarding the expected delivery date. After reviewing the order and phone calls, we would like to clarify that a $500 gift card was not offered as part of the resolution. A $25 gift card was provided, which was accepted and has since been mailed to the address on file. We understand how important it was for you to receive these parts on time, and we regret that your experience did not meet your expectations. If you have any additional questions or would like to discuss this further, please contact our Customer Service team at 800-222-5664.
