LIV WatchesReviews of livwatches.com

What can I say about LIV? Well the customer service is outstanding and very personable. The watch is everything and more! Far exceeded my expectations! The quality is on par with much more expensive brands. I mean how can you go wrong with Swiss made? Top notch first quality! Definitely have a life long customer!

The watch is high-quality. The customer service was great and delivery was quick.

Amazing Quality Swiss watches. Always a pleasure dealing with Chaz & all the staff at Liv watches. From initial ordering to receiving the timepiece, always seem less. Excellent packaging & undoubtedly superb Swiss Automatic accuracy. Highly recommend this company & all their products.

The team at LIV has been amazing, honest, and kind. I reached out to Ernest to help with installing LIV's Ballistic NATO strap on my LIV watch, and he sent the video on how to install the strap and it worked. I love the way LIV makes their service team interact and talk to customers. It keeps the customer calm, comfortable, and stay positive. That is why I give 5 stars. Thanks, Ernest! And thank you too the team behind LIV

Awesome look! Great Craftsmanship! Plenty of compliments!

DO NOT TRUST THIS COMPANY Shocking Customer Service, appalling Returns Policy and I wouldn’t go near this company. At the end of April 2026 I purchased and paid for their Gravel Full Lume watch. All good so far and I checked with their customer service team that I would not have to pay for import duty or taxes. They confirmed I would not. My first mistake was assuming this was from Switzerland - it’s not. They send the watch from Miami. That well known Swiss Watch destination. My mistake. When it arrived I immediately realised it was too small. But, they provide a 90 day return policy - so I contacted their customer service team and, to be fair, was promptly given the go ahead and very detailed instructions as to how to return it. So - I followed their instructions precisely. Using their recommendation of DHL, labelling the outside of the box at the DHL depot as a RETURN and ensuring the paperwork on the outside of the box clearly showed it as LIV Returns. Twice. Having paid £50 plus for this pleasure (they don’t tell you this) I was happy I had done everything, as explicitly as had been explained by their representative . A week later and I check where the package is. Held at Cincinnati! Pending release and further information. Well over a week later, after extensive back and forth it arrives in Miami (where LIV are) and is held again. Now pending $200 in customs and tax charges. Again, more back and forth. And now, despite doing everything LIV (Swiss Watches) have said to do, they are washing their hands of it and suggesting I ask DHL to return the watch to the UK whilst they work out how to get it off their hands. Appalling. I suspect the watches are nice. But the absolute hassle is not worth it. I wouldn’t touch them with a barge pole. Interestingly I paid £714 (plus the DHL charge to send it back) and the commercial invoice says the value of the watch is $210. Go figure.

Purchasing my LIV watch was my first step into what I would consider the high-end watch market, and I couldn’t be happier with my decision. Before buying, I researched and compared numerous brands, including several watches that were significantly more expensive. While many were impressive, I kept coming back to LIV. The combination of bold design, exceptional craftsmanship, and overall quality was exactly what I was looking for. LIV offered the look and feel of a premium luxury timepiece while within a price range I was comfortable with. Since receiving my watch, I’ve been amazed by the number of compliments it has received. It has a distinctive presence on the wrist and stands out in a way that many other watches simply don’t. I have a feeling this won’t be my last LIV watch. Beyond the product itself, the entire customer experience was outstanding. LIV’s marketing initially caught my attention, but it was the personal touch after the purchase that truly impressed me. From the personalized emails and video introduction from the owner to the consistent order updates and communication throughout the delivery process, every interaction demonstrated a genuine commitment to customer satisfaction. The watch has exceeded my expectations, and the buying experience was equally impressive. I couldn’t be happier with my purchase or with LIV as a company. If you’re considering a LIV watch, I highly recommend it.

Ordered a watch got emails what’s app messages welcoming me to the Liv family my watch doesn’t appear to have been sent I’ve reached out on what’s app Instagram and their website and just been ignored I’m sure their product is excellent it’s just actually getting one or getting someone to talk to you to advise you of shipping. The service I have received has been utterly disgusting