LIV WatchesReviews of livwatches.com

So I bought a Liv watch as I love micro brands. What I don’t like is that you can spend 2k or 500 quid and it’s the same movement. This is wrong. Define your range, separate it, but don’t continue this. Pay premium, want premium. Keep up the good work though. Design is first class

So, I was about to buy a LIV watch when I happened to come here to check reviews. I've rated a neutral 3 not because I have one of their watches but more in regards to the customer service approach. I find it rather disconcerting that LIV's customer service jumps in to say thanks for positive reviews and yet says absolutely nothing to address the concerns of those expressing issues, not even something as benign as ' we are sorry to hear of your negative experience and please don't hesitate to contact us ...'. To me that sends all kinds of warning signals and unfortunately (or fortunately according to some) has led me to keep my powder dry on a purchase.

I like the watch but I feel that they were not honest with the luminous effect. The advertisement shows a picture of this watch nice,and bright in the dark. Will what they don't tell you is that the luminous will only last for about 20-30 minutes. They say the watch should remain in sunlight for at least three hours to get the full luminous. None of this is stated in the advertisement. I'm thinking about returning it

I have recently bought a Rebel ART. These are undoubtedly well-made watches with brilliant designs, and they are marketed excellently. Sales follow-up is focused and communication good. BUT ... whilst the movement is certified to +- 5 secs a day mine is fast by around 10 to 14 per day. I've informed LIV and they've said they'd happily look at it but returning the watch would be at my cost. This is a minor issue of course, but I will not be paying anything else to a company whose brand new purchased product doesn't meet their own stated standards and for which they accept it requires adjustment. Pity. I thought LIV really was top notch but for me, they have fallen from their pedestal because of a simple post-sales error.

After seeing LIV watches online I was impressed and wanted to add one to my collection. I decided on the Rebel-DDC in T.J. blue because of the unique shape and color. I placed my order at 5 in the morning and paid the extra for overnight shipping. My shipping label was created and I carefully watched for movement... sadly it never left their location. I contacted customer service and was told that I ordered too late in the day for the watch to make the afternoon shipment. I did not realize placing my order at 5 am was too late in the day for them to process. This was the first star gone. Fedex then botched the shipping and the watch sat in their facility over the weekend so my overnight shipping turned into 4 day shipping. Customer service agreed to refund the overnight shipping. Previous star lost returned. I received the watch and I truly love it. My problems are with the crown and the review of it I left on their website not being posted. First the watch's crown - it is completely smooth and has no ridges to grasp to set operations. It is very difficult at best to try and operate it. Two stars gone for this because the crown is such an important aspect, otherwise the watch is very nice. Second on the review not being posted on their website. After sending in my review I was contacted by the Chaz-bot that stated they were sorry it was not up to my expectations and that "he" was going to put his best watch concierge on this to contact me. There is nothing they can do about the crown except maybe for future models so I expected nothing for this issue, BUT I was never contacted and like I said the review was never posted. Since 9/29 only other positive 5 star reviews have been posted to their site in their quest to reach 6000 5 star reviews. All in all a very nice watch minus the crown, which in my opinion is important, terrible shipping by Fedex and sub-par customer service experience thus far.