Cecil H.
Fantastic Watch, But A Slight Unboxing Issue (4/5 Stars)
I bought my first LIV watch in June—the GX1 in cool gray—and was incredibly excited for it to arrive. When I opened the box, I was initially disappointed because one side of the strap was disconnected, which took away from the unboxing experience. However, after contacting the company, customer service quickly apologized and sent me a few free gifts to make it right. It took me a moment to attach the strap myself, but once I put it on, it felt amazing. I absolutely love this watch. It has a heavy, solid, and durable feel that proves it is precision-made. The silicone rubber band is highly comfortable on my wrist, and the monochromatic cool gray look is stunning, clean, and distinct. I wear it while riding my motorcycle, out casually, and even as a semi-dress watch. It gives me a great boost of confidence every time I wear it. The only reason I am giving it a 4 out of 5-star rating is because of that initial unboxing issue. Otherwise, it is a perfect timepiece. In fact, I loved this watch so much that my wife just bought me another LIV watch for Father’s Day!
Response from LIV WatchesJul 22, 2026
Cecil, this means the world to us, thank you. We're sorry the strap threw off that first unboxing moment, but we're glad the team could make it right and that the GX1 in cool gray has more than earned its place on your wrist. Riding, casual, or semi-dress, that solid precision feel is exactly what we build for. Welcome to the LIV family, and please tell your wife we can't wait for that Father's Day LIV to reach you too. Ernest, LIV Concierge


