LIV WatchesReviews of livwatches.com

I purchased a watch that failed to meet my expectations. It was a nice looking watch but one that I would never use. I returned it. LIV confirmed that they received it and that I should expect a full refund. Refund was never issued. Had to contact my cc company to dispute and get my refund.

I recently purchased a LIV Gravel 2 watch for $650. The watch did not fit my wrist or my expectations. I returned the watch the following day. On their web site LIV states that it will refund the purchase price of the watch within two weeks of receiving the return. It has now been three weeks since LIV received the returned watch FYI: I shipped it back via Fedex and they signed for it so I know when they received it. LIV has yet to return my money. This is a week past their refund police and about three weeks past my expectations. BTW: Why does it take Amazon about an hour to refund money on a return from when they receive it and LIV three weeks? This is not what I expected or what is stated on their web site. Their customer service has been unhelpful. They wrote me 5 days ago saying that they issued the refund. No luck. I've had to file a dispute with my debit card company to try to get my money back from LIV. Buyer Beware. I will never buy another watch from LIV nor would I recommend that you do!

My watch is only 5 months old. Started to fog up. Sent watch in for warranty work. I was told I needed a few things done to my watch that was going to cost me. When I questioned the charge they said it was just a suggestion that I get the work done but I was told differently.All in all i would never buy from them again !!!

DO NOT TRUST THIS COMPANY Shocking Customer Service, appalling Returns Policy and I wouldn’t go near this company. At the end of April 2026 I purchased and paid for their Gravel Full Lume watch. All good so far and I checked with their customer service team that I would not have to pay for import duty or taxes. They confirmed I would not. My first mistake was assuming this was from Switzerland - it’s not. They send the watch from Miami. That well known Swiss Watch destination. My mistake. When it arrived I immediately realised it was too small. But, they provide a 90 day return policy - so I contacted their customer service team and, to be fair, was promptly given the go ahead and very detailed instructions as to how to return it. So - I followed their instructions precisely. Using their recommendation of DHL, labelling the outside of the box at the DHL depot as a RETURN and ensuring the paperwork on the outside of the box clearly showed it as LIV Returns. Twice. Having paid £50 plus for this pleasure (they don’t tell you this) I was happy I had done everything, as explicitly as had been explained by their representative . A week later and I check where the package is. Held at Cincinnati! Pending release and further information. Well over a week later, after extensive back and forth it arrives in Miami (where LIV are) and is held again. Now pending $200 in customs and tax charges. Again, more back and forth. And now, despite doing everything LIV (Swiss Watches) have said to do, they are washing their hands of it and suggesting I ask DHL to return the watch to the UK whilst they work out how to get it off their hands. Appalling. I suspect the watches are nice. But the absolute hassle is not worth it. I wouldn’t touch them with a barge pole. Interestingly I paid £714 (plus the DHL charge to send it back) and the commercial invoice says the value of the watch is $210. Go figure.

Ordered a watch got emails what’s app messages welcoming me to the Liv family my watch doesn’t appear to have been sent I’ve reached out on what’s app Instagram and their website and just been ignored I’m sure their product is excellent it’s just actually getting one or getting someone to talk to you to advise you of shipping. The service I have received has been utterly disgusting

I bought a dive watch and it sits in my dresser it loses about ten minutes in eight hours and the power reserve doesn’t make it over night. At the price point of this watch it is very disappointing.

Outstanding sales process and marketing however when you are an international buyer it's virtually impossible to get a battery replaced even tho Liv Promotes the fact you can go to any Swiss manufacturer: these Swiss makers will not touch the Liv Brand. Liv falsely claim it is a lifetime replacement free of charge, but to do that you need to send it to Miami for that service, too costly from Australia. Marketing claims are misleading to say the least. I have been trying to communicate with LIV Concierge and they have now stopped communicating with me. Pathetic - DO NOT buy this brand as an international purchaser. Absolutely no help, old CHAZ talks himself up online however i think he is a fictious character as he wont or cannot contact me to sort this out. Poor service - what a shame as it is actually a nice piece. Back to TAG i say (I have lots of emails backing up my poor experience)

Very hard return service. They do not provide for return shipping . Same was never mentioned.