Michael A.
Looks and feels super cheap
Recently received a Gravel 02 McQueen that I waited for over a month. Unfortunately, the watch felt and looked extremely cheap. No better than a fake dive watch from a pharmacy. I’m still in the process of getting refunded and have found that customer service lacks any consistency. All emails come from the same address but allege being different people. Very poor experience.
Response from LIV WatchesJul 10, 2026
Thanks for the honest feedback, and I'm sorry the Gravel 002 missed the mark for you. A bit of context on this one: the Gravel collection is built from Dense Carbon and made to be ultralight by design, a rugged watch for hiking and biking that you barely feel on the wrist. Coming from a heavier steel watch, it feels very different in the hand, and that lightness is absolutely intentional, not a shortcut on quality. Every piece is still hand-built in Switzerland. If it's not your style, that's what our 90-day return policy is for. We've received your watch back, and your full refund is complete. Our support emails come from a single central inbox staffed by real, dedicated concierge reps, so your messages are answered quickly. Sorry if that was unclear. Thanks again for giving us a shot. Chazy, Co-founder, LIV Swiss Watches


