Living SpacesReviews of livingspaces.com

If I could rate it 0 stars I would... I purchased two bunk beds, and they've emailed me 30 times to confirm the delivery date and mentioned how if I wanted to reschedule I would have to pay a fee. The previous day of the delivery 12/9/25 they emailed 3 times for a reminder. Next thing I know, 1 hour after confirming the order delivery at 8 at night they mentioned that one of the pieces were "damaged" so they had to get it shipped back to them from the manufacture. I'm like okay...I'm sure if it was me that had to reschedule for ANY reason it would've been a fee. Then, I had to wait to reschedule it 24-48 hours later from the original delivery date..I'm already irritated because why would you tell me at 8 at night you couldn't deliver it for the next day..trifling. Anyways, I called the 24 hours later and I'm asking about when is the next delivery date.. These people said TWO WEEKS! Who is waiting 2+ weeks? Then when I asked for a discount, she said after it been delivered we can talk about it then was laughing. Oh girl please give me my money back and laugh your way to the nearest hell. You have one time with me, and that's it. I don't have time.

I purchased lamps thinking that all three were potential floor lamps. Description was not clear so I called customer service before purchasing and was assured they were all the same height and adjustable. They were delivered to my mom's house. Once I had time to go over there to put them together, it became apparent that only one of them is a floor lamp and the other two are desk lamps. I called trying to return them but I missed the 7 day window by two days and they will not refund or exchange the item. I'm so disappointed in this store policy as this small window for returns and AND exchanges is not typical of big businesses or even small ones. Talked to both customer service rep and the manager with no flexibilty. You're better off shopping somewhere else that has better customer service.

Would rate lower if that was available. Purchased a $2000 sectional based on the sit test in the store. Sectional arrived with less seat padding. When you sit on a cushion the sides curl up. Returned to store to unzip their cushion and compare padding. Sure enough the in store sectional had better/firmer cushions. Worked with customer service 3 times. They never call back. I have to keep calling them and still no resolution. They are not sure they can recushion the seats that have removable zip up cushions. Huh? Bait and switch. Do not buy from them!!! EVER!!

I purchased a bed on November 29, 2025 and paid for the Sat/Sun next day delivery which costs more. They did deliver it the following day; however, there was no hardware for the bed?????? I called back on 12/3/2025 as no one reached out to me regarding rescheduling my delivery. I spoke with Ericka and she scheduled the delivery of the missing hardware parts for 12/5/2025. They returned on 12/5/2025 but stated some slates were missing?????? WTF???? Again, I had to follow up with Living Spaces on 12/11/2025 as no one followed up with me over the past 6 days. I spoke with Ida, she stated she would schedule delivery for tomorrow. It has been almost 2 weeks and I still do not have a bed, truly, truly disappointed. I was going to purchase a living room set from them but that's not going to happen, I will never purchase anything from Living Spaces ever again.

2 weeks ago we had a bed frame delivered from the Scottsdale Living Spaces. The delivery men knowingly left a stain on our carpet (see pic) they had it covered with a towel and grabbed it as they left without saying a word! Since then we have made 4 trips to the store and at least 4 hours on the Customer service line to get this resolved. We have been promised by at least 6 different people that we would be contacted to get this resolved. SO FAR WE HAVE NOT HEARD FROM A SINGLE REPRESENTATIVE ON HOW THIS IS GOING TO GET FIXED! This is my first post, many more on other sites until I am contacted with a resolution plan. I find it ironic, that you ask me to reach out as my complaint was about no feedback from your team! You team has my email and phone number. They should really get to me tomorrow, or I am going start repeating my situation on other websites. Have a good evening.

I worked with Paola to order two custom fabric chairs. She was very sweet and very helpful in my decision making. She took the fabrics i to various lighting to assist in the decision and was very patient as I decided. I have not received the chairs yet but Paola was so great, I had to leave her a review.

Don't get near this place if there's any chance that you'd have to return your purchase. We called and asked to start a return and were told that they would come tomorrow to pick up the sofa. Tomorrow arrives... no one came. Called again, agent apologized that there was no return request on file and said that they would pick it up tomorrow. Since again we did not receive a confirmation text with the exact time, we called again, and... there was no return request on file. We asked again to get the sofa picked up and they said sure, in two days. Now we're waiting to see if the 3rd time they managed to get it right.

We went to Living Spaces to buy a mattress because our current one was too hard. We went straight to the soft mattresses, told the saleswoman we wanted the softest mattress possible, and spent time laying on the mattress and discussing it with her. We ended up purchasing a soft Purple mattress for roughly $3,500. However, the saleswoman entered the order incorrectly into her computer and ordered a firm mattress instead. My wife signed the tablet presented to her, which had a large signing screen, but there was nothing obvious indicating it was a firm mattress (the receipt lists it in fine print only). When the mattress was delivered, the old one was taken away and the new one was dropped off. The mattress did not say “firm” anywhere, and we were told not to lie on it for 24 hours. As soon as we lay on it, it was immediately clear that it was far too hard. We returned to the store, and the saleswoman admitted it was her mistake. Still, Living Spaces refused to refund or exchange the mattress. Their 30-day trial allows exchanges after 30 days for $200, but they refused to waive the waiting period or fee for their own admitted error. Essentially, they blamed us because we “signed off” on it. We asked for one product and they delivered another. Despite admitting their mistake, they refuse to make it right. Don’t give these people your money.