Living SpacesReviews of livingspaces.com

Where is this company's ethics? I purchased a mattress from the Living Spaces and received one of their promotional gift cards in the amount of $300 which I attempted to use recently. I placed an online order for an item and entered the gift card information, then received a confirmation on the next screen that the gift card funds were applied successfully. I also received the approximate dates of delivery. However, because of a technical issue on the website (which was confirmed by their employee, Alex), my order apparently did not go through properly. By the time I discovered this, the gift card had just expired and now the company refuses to do anything to rectify the situation. I've spoken to two managers, both of whom thought it was appropriate to talk over me and tell me that the issue was MY fault. I even sent a screen shot proving my concerns and these were summarily dismissed. When I asked why the company was putting the onus on me and attempting to blame the customer for their technical error, I was curtly informed they would do nothing to correct the error and that "no way" would they re-issue a new card or even fix the order for me. This is now the second time I've had serious issues with Living Spaces' so-called "promotional" cards. From my experience, these feel like a scam. I will be reporting Living Spaces to the Better Business Bureau and the Federal Trade Commission as they clearly do not honor their "promotional" cards, nor do they accept responsibility for technical issues on their own website. Shameful. I will never shop at Living Spaces again. Caveat emptor.

We made the mistake of ordering a couch online. Reviews were 4.0+/5.0. "Comfy". Seems like you can't really review the furniture/product though LS. You can only review the experience. We paid over $1K for a small couch. It is HARD. Mini sized. NOT comfy AT ALL. I should have heeded the warnings. I can't even find where to review the product on their website. Sorely disappointed, hoping we can return in the 7-day window. Know they are going to make it a MAJOR hassle.

I just had a great experience with purchasing a new mattress. Andrew was very knowledgeable, professional and super helpful. I will definitely be back for all my future purchases!

The sale in the store was great, the delivery guys the next was great but when my husband opened the box it was not so great. The coffee table was cracked on both sides. I got in touch with customer service which was great until they wanted to give me a discount to keep the broken item but I said no. She understood and set me up for them to deliver a new one the next day which was great, until the delivery guys showed up. The gentleman brought the box to the porch and proceeded to get on his phone while my husband who is 72 struggled with the box and getting the table out of it. The delivery guy did not even offer one tiny bit of help just stayed on his phone. I don't know if this is their policy but if it is it sucks! And I don't think I'll be returning to Living Spaces if this is the way their delivery service and damaged return policy works.

Over the years LivingSpaces was my number one store spending over $10,000. Recently, I purchased a Queen mattress and received a $300 gift card. I had 90 days to see if I wanted to keep or exchanged my Queen mattress. I decided to upgrade and spend more and upgrade to a King mattress. (Need to say I had to pay for a restocking fee) One year to use the gift card. I finally found something I wanted to purchase. Come to find out they deactivated the card and would not issue another card! They could have received a repeat customer for many more years, now I say suck it LivingSpaces!

Bought a $900 chair and paid extra for the additional warranty. Within the year, the frame cracked from natural usage. Warranty said the repair didn’t qualify. What!?! Then spent more than an hour waiting to speak to a representative. Never got one. A ridiculously poor experience.

I ordered a Queen Mattress online and AFTER the order was placed on the evening of 2025-12-14 I received a shipment notice indicating it was a bed in a box which I did not want and which was not indicated for the product on the website. I tried to cancel the order immediately, but it was late evening and I could only speak to an AI bot which did not help at all. The next morning I called Guest Services and they told me I could not cancel the order even though my receipt and the website says in CA I have 48 hrs to cancel. The agent was rude and not helpful. I finally called Shipping Dept and an agent said they would place a ticket to cancel. Then 6 days later I received a Voicemail saying they could not cancel a UPS delivery which was scheduled to be delivered in a couple of hours to my home and my only option was to refuse delivery but a Tracking Number would be needed. Living Spaces never provided any indication of how they would ship or any tracking numbers. So, I tried to obtain the UPS Tracking Number but their webpage would not recognize my confirmation number and no agent was available to take my call by phone or chat. I am stuck with a mattress I don't want and should have been able to cancel per their own terms. Shame on you Living Spaces. It's not so much the money but the aggravation and time lost. Your operation and agents are sub-par, rude and not helpful. By making it impossible for me to cancel my order, you have lost a new repeat customer that needed to furnish a 4-bedroom home and although you have some nice furniture, I will not ever spend another dime at Living Spaces. Miserable, frustrating experience and terrible not-user friendly and would not recommend Living Spaces to anyone.

Don’t buy a mattress from these clowns. Spent weeks trying to get them to pick up an old mattress because I bought one from them. Back and forth got know where with these clowns. I ended up having to pay out of my pocket $175.00 to the company they use for this very thing. You’ve been warned about their shady business practices