Living SpacesReviews of livingspaces.com

I bought a sofa from Living Spaces and did everything the “right” way. Before buying, I gave them full measurements of my apartment, sent photos, explained the layout, and was genuinely trying to make delivery smooth. In the store, they looked at the measurements and confidently told me it would fit. Not “maybe”. Not “we can’t guarantee”. Confident. Delivery day comes and suddenly it’s a different story. It doesn’t fit. No solution. No real options. And no excuses. Then the fun part: I paid $2,721.41 and they refunded only $1,818.60. They kept $902.81. Including a random “cancellation fee” line item. So basically: They sell you confidence on day one. Then when reality hits, they keep a huge chunk of your money anyway. And now support? Dead. Chat? Useless. Texts? Failed. Calls? Failed. When I did get a support agent previously, the attitude was unreal. Rude, dismissive, and zero helpful information. I asked to swap to the shorter version of the same sofa (it literally comes in two sizes). Instead of helping, I got stonewalled and vague talk like “maybe we’ll refund and take 10%” which wasn’t even what ended up happening. This is why I’m posting: If you’re thinking about buying from them, understand the game. They’ll happily tell you “it will fit” to close the sale, and when it doesn’t, you’re suddenly funding their fee machine. If you value your time and sanity, do yourself a favor: call them first: > Pretend you’re already a customer. > Say delivery’s broken or the item’s messed up. Listen to how fast the fake smiles vanish. Wish I did that before buying a couch from Living Space.

I wish I can give this company a zero star...great at selling in store from the sales associates, however, the follow up process, customer service, and warranty dept are just absolutely garbage. They will give you the run around, and then ghost you. I've been dealing with living spaces customer service and warranty dept since the 1st week of delivery in Dec. 2025, and it has been a nightmare. I purchased a customized couch set and 2 of the 6 cushions were 2xs softer than the other 4. Since, I've called gazillion time to have them replaced, and all they can say is...we can give you 10% discount on the couch. NOOOO...how about honor the quality of your product. It's not about the money...clearly if I can afford to purchase a customize couch, I am not seeking for any cookie cutter couch, I am looking for specificity. I can get random couch at a big box furniture store. Living Spaces need to step up your follow-thru game. if you talk the talk, you need to walk the walk. Moving forward, I will boycott the company and tell all of my network that this company is absolutely horrible to deal with after purchase...just like a car dealerships.

whatever you do, do not trust this living spaces furniture company. I have spent over 40k and they wont even let me return a avocado mattress that I recieved 28 days ago. They will only let me get another mattress not even any other furniture. They are crooks

I hope whom ever reads this thinks twice with buying a mattress at living spaces . I was delivered a visibly defective mattress . The delivery personel didn’t unwrap it so when I opened it the mattress was in shambles. I called and they told me they wouldn’t exchange the mattress and had to wait to file a warranty claim . I filed a warranty and at first it was approved and then they said it was mistake . If you read other reviews from this company you will see that they are not an honest company and they don’t honor warranty claims. My situation was not the exception but the norm.

We bought 2 large recliners, and after finally getting them unboxed and set up, I realized they were very uncomfortable and didn't fit our space. I had missed the 14 day return window by 1 day. They would not give me in store credit or any type of help. I was stuck.

Purchased a wonderful children's bedroom set. The delivery of it has been an absolute nightmare. Living Spaces is completely disorganized on this side of the equation. Original delivery was made but was partial and now it has been 1 and a 1/2 month battle to get the remaining pieces delivered.

Shopping and picking out our furniture was fairly easy and a great experience. Getting our furniture fixed after it was delivered is a totally different experience altogether! Customer service is horrible! We received a broken chair that was custom ordered. Another custom order chair had a black mark on it. And our set up and delivery that we paid for didn’t set up our electric couch correctly. We have to wait over a month to have a technician come out to take a look at our furniture. I am thinking by the time they come will be out of warranty to get our glider fixed. If we would’ve known the customer service would be this bad we would’ve gone to a different store to purchase all of our furniture.

My furniture was delivered and there were missing pieces to a child’s bed. Instead of removing the bed they left the half assembled bed assuring me that they would return soon with the missing pieces. I received a phone call to inform me that the soonest they would be able to complete assembly of the bed was ten days later. How is it possible that you leave a half assembled bed in a child’s room? They left the pieces leaning up against a window and a wall. Also, they left the mattress leaning up against a railing in my hallway. The man who rescheduled my appointment told me that there was no one else to speak with to take my complaint - obviously he’s lying - like a company with 40 stores doesn’t have someone above him I could speak with. Not only is this the worst customer ever but to lie to me only has made this whole experience worse.