OuterReviews of liveouter.com

July 15th: I can't speak to the quality of the product as I have not received. I placed the order on May 26th and was told last at the beginning of July that it would ship middle of July. Received the shipping notice and it is NOT what I ordered. For a company that I have spent 10's of thousands of dollars on, this is highly disappointing. Good luck trying to reach customer service as it is a 72 hour wait and their chat system is worthless and the phone tells you to email them. At this point I would not recommend ordering from this company. Update: July 22nd - It took multiple phone calls, chats, emails and even reaching out on social media but I finally received a response that they had an ‘glitch’ in their system that showed the incorrect quantities of items shipped. However the tracking, after waiting 24-48 hours to ensure proper updates, shows an expected delivery of July 14. That’s 2 days before they even sent the tracking email! And I’ve refreshed since then with zero update as to where my order is at this point. I’ve sent out a new round of attempts to receive updates so we’ll see where this leads. Update July 30th: Order has arrived. Delivery team was amazing and easy to work with for scheduling. The delivery team was prompt and cleaned up after themselves when setting everything up. The furniture is beautiful and I’m excited to use it. If the company can get their customer service and logistics figured out, it would make a huge difference for the customer experience. My final example I had a dedicated rep, because of all my issues, who was going to keep me updated. I got an email from them last night saying the delivery company has the order and would be calling to schedule delivery. However the delivery company already called last Friday and scheduled with me today. Outer had no clue the item arrived with them the prior week. Hopefully they can hire more customer service reps and get their IT and logistics up to speed with a company asking these prices.

Six years ago, I purchase a new Townhome with a lovely roof deck. I went out looking for outdoor furniture. I am a preparer. I had the exact dimensions so the salesperson at the local furniture stores could help me. I met some of the most unprofessional salespeople you could imagine. The stores were expensive, had no return policy and charged delivery. My thought was, they had to be a better way to purchase high-quality outdoor furniture. Then I found Outer. High quality furniture, excellent call center team members, return policy and guarantee. Everything my local stores did not have. When ordering the color of my cushions, I changed the color prior to shipment. The wrong color was sent. I called, it was corrected, and the right color was sent. Quick, easy and customer focuses. I have had the furniture for 6 years now and it looks brand new. Add to this last year I bought a high-quality rectangle fire pit from Outer. This company is the real deal, and I highly recommend them.

Before I bought my first home, I bought my Outer furniture. I'd never owned Outer before, but in doing my research, and after visiting a showroom to get a first-hand review from another customer, I knew it was exactly the quality furniture I wanted. I'm loving it! I spend HOURS enjoying my Outer sofa every week. I never have to take the cushions inside or worry about if I'll be able to clean them - the roll-back covers, and washability, make it a breeze.

I love my Outer Products. I purchased a couple aluminum chairs, sofa, and the furniture covers about 4 years ago. The furniture isdurable and so comfortable. I love the modular seating and having the ability to configure our furniture layout. Last year, the zipper broke on one of my furniture covers and the company replaced it free of charge. Outer really takes care of their customers and provides the best service.

Loved my Outer outdoor sofa so much I bought a second one for another space. Fantastic quality & BEAUTIFUL design- still looks good as new 5 years later!!!! Contacting customer service was also great- they helped me determine which configuration was best for my needs. Also purchased the cover which is so easy to put on and take off. I did have a small issue with the zipper- contacted customer service and they were so responsive- above and beyond!!!!! So easy to work with- this is a customer focused company!!!!! Highly recommend!

I love our Outer furniture. We have a sofa and two arm chairs with the black aluminum and white color. We’ve had them for about 3 years now and the cushions are so comfortable and fabric holding strong. We cover the cushions most of the time to protect from rain/snow and so far the quality has been great.

I have owned the teak modular patio furniture for several years. The furniture is sturdy and very comfortable, and I love the zippered attached cushion coverups. One of the sofa pieces and the coffee table was damaged during shipping, but the rep at Outer was very helpful and ordered prompt replacements for me. The only reason I'm taking off one star (I'd give a 4.5 star rating if I could) is because the coating on the cement coffee table insert has broken down and peeled over time. However, I see on their website site that such a table is no longer offered. I would not hesitate to order from this company again, as I have been pleased overall with the quality as well as the comfort and customer service.

Outer's products continue to impress. I've had one sofa for over 6 years now and still looks good as new. I've since purchased another seating set and accessories. All products are top notch. They truly care about their customers and the customer experience. If you want furniture that will last and be as comfy as the day you purchased it, Outer is for you!