Kristin
Ongoing frustration . . .
While the quality of the furniture is great, I agree with others that customer service and shipping are terrible and extremely frustrating. I ordered deck furniture in early March for a June 13 event thinkin that was more than enough time given the 2 - 3 week promise on the website. I understand delays happen but I just received the furniture today - June 6 -- with BARE cushions. The 3rd party shipper claimed they knew nothing about covers and that they are only responsible for the items they have in the truck. Now I have a bunch of furniture that cannot be used and I now have to find space to store these cushions since they are unable to be outside in the elements. The lack of transparency post-sale is very disappointing - especially for what is promoted to be a high end retailer. I would not recommend ordering from Outer unless you are willing to put up with significant delivery delays and mistakes. UPDATE: I bumped up this review from 1 to 3 stars, as after I posted this the customer service team did reach out to arrange for expedited shipping of my missing cushion covers. It's unfortunate that things don't run more smoothly as the furniture really is lovely. Thanks!
Response from OuterJun 6, 2025
Glad to hear you appreciate the quality of our furniture. We are sincerely sorry for the error with your order. We see that you are in contact with our team, and are actively working on expediting a resolution, to ensure your set will be ready for your event. We do not take these delays and issues lightly. We are reviewing this with our internal teams to ensure this doesn't happen again. Thank you for being a part of the Outer community, we do appreciate you and are working to make this right for you right away.